We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4871418
30 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4871418 The complaint A company which I’ll refer to as V complains that Barclays Bank UK Plc made an error by calling a former employee to discuss a proposed overdraft. The complaint is brought on V’s behalf by one of its directors, Mr G. What happened V held an existing business ... (3 pages)View decision -
Decision Reference DRN-4746522
30 Aug 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4746522 The complaint Mr G complains that HSBC UK Bank Plc declined his application for a basic bank account. What happened In 2023, Mr G applied for a bank account with HSBC. But HSBC says it cannot offer him a bank account because he failed its product scoring. It says it checked ... (3 pages)View decision -
Decision Reference DRN-4991306
30 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4991306 The complaint Miss B says NewDay Ltd, trading as Marbles, irresponsibly lent to her. What happened Miss B applied for a credit card from NewDay in January 2021. It was approved with a limit of £600. She was then given five credit limit increases as set out below: Increase d... (4 pages)View decision -
Decision Reference DRN-4984416
30 Aug 2024 British Gas Insurance Limited Not upheldInsuranceDRN-4984416 The complaint Mr I’s complaint is about the handling of a claim under his boiler and central heating insurance policy with British Gas Insurance Limited. What happened Mr I held the policy with British Gas for a property he rents out. The policy includes an annual service of... (7 pages)View decision -
Decision Reference DRN-4994101
30 Aug 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4994101 The complaint Mrs G complains that Casualty & General Insurance Company (Europe) Ltd (“C&G”) unfairly declined a claim under her pet insurance policy and amended the breed of her dog on the policy resulting in an increase of premiums. Where I refer to C&G, this ... (4 pages)View decision -
Decision Reference DRN-4664325
30 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4664325 The complaint Mr and Mrs K complain Barclays Bank UK PLC (“Barclays”) closed their accounts without notifying them due to errors it made. Mr and Mrs K say Barclays’ actions have caused them substantive financial loss, distress, and inconvenience. To put things right, they wa... (6 pages)View decision -
Decision Reference DRN-4798382
30 Aug 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4798382 The complaint L, a partnership, complains that Barclays Bank UK PLC failed to remove a charge on their property when the mortgage was redeemed which meant that it couldn’t raise money on the property and lost a business opportunity. What happened L had a commercial mortgage ... (2 pages)View decision -
Decision Reference DRN-4938384
30 Aug 2024 Stripe Payments UK Limited Not upheldBanking and PaymentsDRN-4938384 The complaint A limited company, which I’ll refer to as ‘M’, is unhappy that Stripe Payment UK Limited have failed to release reserve funds of £3,059.05 to offset the negative balance on its account. M’s complaint is brought to this service by its director, whom I’ll refer t... (2 pages)View decision -
Decision Reference DRN-4673666
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4673666 The complaint Mr N complains that Hargreaves Asset Management Limited (HLAM) continued to promote the Woodford Equity Income Fund (WEIF) and include it in its Wealth 50/150 list (the Wealth List) after it became aware of liquidity issues with the fund and its exposure to hig... (9 pages)View decision -
Decision Reference DRN-4957067
30 Aug 2024 Lloyds Bank PLC Not upheldMortgagesDRN-4957067 The complaint Mr and Mrs G complain that Lloyds Bank Plc want to enforce a possession order. They believe that goes against the Mortgage Charter What happened In 2008, Mr and Mrs G took out an interest only mortgage with Lloyds over a term of 13 years. When the mortgage term... (3 pages)View decision
