We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370902 results
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Decision Reference DRN-4704538
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4704538 The complaint Mrs N complains about Hargreaves Lansdown’s (HL) promotion of the Woodford Equity Income Fund (WEIF). Mrs N says HL actively promoted the WEIF and that it was included in their wealth lists up until the day it was suspended. Even though the account was executio... (9 pages)View decision -
Decision Reference DRN-4704524
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4704524 The complaint Mr N complains about Hargreaves Lansdown’s (HL) promotion of the Woodford Equity Income Fund (WEIF). Mr N complains about his own investments as well as on behalf of his two children for the investment in WEIF via their Junior ISAs. Mr N says HL actively promot... (9 pages)View decision -
Decision Reference DRN-4991314
30 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4991314 The complaint Mr H had a motor insurance policy with Admiral Insurance (Gibraltar) Limited. He says it and its agent provided poor service and that his car was put in the wrong total loss category. What happened Mr H ‘s car was damaged in a malicious attack on 8 July 2023. ... (3 pages)View decision -
Decision Reference DRN-4989584
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4989584 The complaint Ms C complains that Revolut Ltd (Revolut) won’t refund the money she lost as a result of a scam. Ms C has used a professional representative to bring this complaint to our service and they have made submissions on her behalf. For consistency, I’ll refer to Ms ... (5 pages)View decision -
Decision Reference DRN-4414484
30 Aug 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4414484 The complaint X and Mr W complain HSBC Bank PLC (“HSBC”) refuse to refund them for transactions on their account they say they didn’t make. What happened X and Mr W’s complaint is about four disputed transactions on Mr W’s debit card, and one disputed transaction on Mr W’s c... (2 pages)View decision -
Decision Reference DRN-4891900
30 Aug 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4891900 The complaint Mr S complains about Accredited Insurance (Europe) Ltd (“AIL”) and the pre-accident valuation (“PAV”) payment he received for his car after he made a claim on his motor insurance policy following its theft. What happened The claim and complaint circumstances ar... (3 pages)View decision -
Decision Reference DRN-4808946
30 Aug 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4808946 The complaint Miss D is unhappy with several aspects of the service that she’s received from National Westminster Bank Plc (“NatWest”) Summary of Miss D’s NatWest accounts up until December 2022 Miss D is a long-time account holder with NatWest on both a personal and profess... (5 pages)View decision -
Decision Reference DRN-4964348
30 Aug 2024 Think Money Limited Not upheldBanking and PaymentsDRN-4964348 The complaint Mr C has complained that Think Money Limited (“Think Money”) mis-sold him a fee-paying Current Account Plus in July 2012. Mr C says that the account was mis-sold as Think Money failed to make it clear to him that cheaper account options were available to him. M... (2 pages)View decision -
Decision Reference DRN-4465787
30 Aug 2024 Talbot and Muir Ltd Not upheldPensions and AnnuitiesDRN-4465787 The complaint Mr M complains that Talbot and Muir Ltd (Talbot and Muir) failed to carry out sufficient checks before authorising a payment of £40,000 to leave a bank account connected to his self-invested personal pension (SIPP). What happened Mr M holds a Talbot and Muir SI... (5 pages)View decision -
Decision Reference DRN-4993187
30 Aug 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-4993187 The complaint Mr and Mrs M’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2)... (12 pages)View decision
