We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371485 results
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Decision Reference DRN-4999164
6 Sep 2024 Plus500UK Ltd UpheldInvestmentsDRN-4999164 The complaint Mr Z complained about Plus500UK Ltd. He said it shouldn’t have allowed him to open a contracts for difference (CFD) trading account as it was not appropriate for him. He said Plus500UK should also have intervened and stopped him from trading sooner, when he was... (15 pages)View decision -
Decision Reference DRN-5007730
6 Sep 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-5007730 The complaint Miss M complains that Erudio Student Loans Limited unfairly terminated her student loans after writing to her at an address she no longer lives at. What happened Miss M had three mortgage-style student loans which Erudio bought from the original lender. Miss M ... (3 pages)View decision -
Decision Reference DRN-4984329
6 Sep 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4984329 The complaint Ms K complains about the way Tesco Personal Finance PLC trading as Tesco Bank responded after she made a payment to it in error. What happened In April 2024 Ms K made a balance transfer from her credit card account with a bank I’ll call Bank S to her credit car... (2 pages)View decision -
Decision Reference DRN-4983155
6 Sep 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4983155 The complaint Mrs H has complained about a transfer from a personal pension she held with The Prudential Assurance Company Limited (Prudential) to the Milton Association Pension Scheme (the Scheme) in 2014. The Scheme was subsequently found to be fraudulent and as a result o... (14 pages)View decision -
Decision Reference DRN-5004193
6 Sep 2024 Accord Mortgages Limited UpheldMortgagesDRN-5004193 The complaint Mr and Mrs M complain that Accord Mortgages Limited didn’t explain how their new Buy To Let (“BTL”) mortgage worked, and in particular, that they would be paying interest in advance on this mortgage. What happened Whilst this complaint is brought by both Mr and... (5 pages)View decision -
Decision Reference DRN-4934479
6 Sep 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4934479 The complaint L, a limited company, complains that TSB Bank Plc unreasonably closed their account, and used their balance to pay off lending. They’d like the lending reinstated and compensation. What happened L held accounts with TSB. But in May 2023 they found they couldn’... (3 pages)View decision -
Decision Reference DRN-4900062
6 Sep 2024 Experian Limited Not upheldConsumer CreditDRN-4900062 The complaint Mr L complains about negative information recorded on his credit file with Experian Limited. What happened A business I’ll refer to as P is recording a default on Mr L’s credit file in relation to a closed credit card. The original debt came about by way of a ... (2 pages)View decision -
Decision Reference DRN-4813000
6 Sep 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4813000 The complaint Mr H complains about the service he received from St. James's Place Wealth Management Plc (SJP). What happened Mr H said that in late 2020 he was advised to invest in the SJP Balanced Portfolio when he transferred his pension over to SJP. He was told this ... (3 pages)View decision -
Decision Reference DRN-4674685
6 Sep 2024 Ald Automotive Limited Not upheldConsumer CreditDRN-4674685 The complaint In summary, Miss H complains that a car supplied to her under a hire agreement with ALD Automotive Limited (ALD), had various defects. She doesn’t believe the car is of satisfactory quality. Miss H would like to end the agreement early and doesn’t believe she s... (3 pages)View decision -
Decision Reference DRN-4975622
6 Sep 2024 Western Circle Ltd Not upheldConsumer CreditDRN-4975622 The complaint Miss B has complained that Western Circle Ltd trading as Cashfloat (“Cashfloat”) provided a scripted and impersonal service when she told them about her change in circumstances and requested support in repaying her loan. What happened This complaint stems from... (4 pages)View decision
