We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371485 results
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Decision Reference DRN-4882692
6 Sep 2024 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4882692 The complaint Miss C complained that Tandem Personal Loans Ltd (“Tandem”) irresponsibly granted her a loan, in December 2020, that she couldn’t afford to repay. What happened Miss C took out the loan of £8,000, over a term of 48 months, in December 2020. The monthly repayme... (4 pages)View decision -
Decision Reference DRN-4782262
5 Sep 2024 AJ Bell Management Limited Not upheldInvestmentsDRN-4782262 The complaint Mr H complains about AJ Bell Management Limited (‘AJ Bell’). He’s unhappy about its failure to sell his shares in BZAM Limited, formerly Green Organic Dutchman Holdings. Mr H says that this placed him at a financial disadvantage because he hasn’t been able to ... (5 pages)View decision -
Decision Reference DRN-4996926
5 Sep 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4996926 The complaint Mr S complains that under a finance agreement, Specialist Motor Finance Limited (“SMFL”) supplied him with a car that wasn’t of satisfactory quality. Background I recently issued my provisional findings setting out the events leading up to this complaint and ... (5 pages)View decision -
Decision Reference DRN-4928855
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4928855 The complaint Mr M complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr M received an unsolicited message from an individual... (3 pages)View decision -
Decision Reference DRN-4977479
5 Sep 2024 Aviva Insurance Limited UpheldInsuranceDRN-4977479 The complaint Mr R complains about the way Aviva Insurance Limited (“Aviva”) handled his motor insurance claim. What happened Mr R made a claim under his motor insurance policy with Aviva after his vehicle suffered flood damage. He became unhappy with delays in Aviva’s handl... (3 pages)View decision -
Decision Reference DRN-4949391
5 Sep 2024 Great Lakes Insurance SE Not upheldInsuranceDRN-4949391 The complaint Mr and Mrs G have complained that Great Lakes Insurance SE declined a claim they made on a travel insurance policy. What happened Mr and Mrs G and their two children were taking a trip abroad in December 2022. The departure of their UK flight was delayed due t... (2 pages)View decision -
Decision Reference DRN-4928860
5 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4928860 The complaint Mr M complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr M received an unsolicited message from an individua... (3 pages)View decision -
Decision Reference DRN-4956641
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4956641 The complaint Mr H is unhappy with Revolut Ltd. Mr H put in place a gambling block on his Revolut account to stop him using gambling websites. But through using open banking and transfers he was able to gamble £1,200 within 24 hours. Mr H said the block didn’t work and wasn’... (2 pages)View decision -
Decision Reference DRN-4634761
5 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4634761 The complaint Mr K has complained about how National Westminster Bank Plc (“NatWest”) dealt with his request for help following him experiencing financial difficulties. What happened Mr K had written to his NatWest Branch in June 2023, requesting support in repaying his outs... (2 pages)View decision -
Decision Reference DRN-4895405
5 Sep 2024 Creation Financial Services Limited Not upheldBanking and PaymentsDRN-4895405 The complaint Mr B complains about the way that Creation Financial Services Limited has dealt with his credit card account. What happened Mr B owes money to Creation Financial Services under a credit agreement. He complained to it about a number of issues in April 2024, incl... (3 pages)View decision
