We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371485 results
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Decision Reference DRN-5006543
5 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5006543 The complaint Mr G is acting for the estates of his late parents against National Westminster Bank Plc. Mr G believes there are valuable items belonging to his family held in safe custody and safe deposit boxes still with the bank that should’ve been given to him and the est... (4 pages)View decision -
Decision Reference DRN-5005983
5 Sep 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-5005983 The complaint Mr L complains that Startline Motor Finance Limited won’t reimburse him for the cost of repairing a car it supplied to him under a hire-purchase agreement. What happened Mr L acquired a used car via a dealer “R”, supplied to him by Startline under a hire-purcha... (3 pages)View decision -
Decision Reference DRN-4898393
5 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4898393 The complaint Mrs E complains about the way that Barclays Bank UK PLC, trading as Barclaycard, reduced the credit limit on her credit card account. What happened Mrs E has a Barclaycard credit card account on which the credit limit was reduced from £1,000 to £550 in March 20... (3 pages)View decision -
Decision Reference DRN-4923398
5 Sep 2024 Western Provident Association Limited Not upheldInsuranceDRN-4923398 The complaint Mrs B complains Western Provident Association Limited (WPA) unfairly turned down her claim. What happened Mrs B is a beneficiary of her employer’s private medical insurance policy. And the cover is underwritten by WPA. In June 2023, Mrs B made a claim against t... (3 pages)View decision -
Decision Reference DRN-5006452
5 Sep 2024 Collingwood Insurance Company Ltd UpheldInsuranceDRN-5006452 The complaint Mr L has complained that the offer made to him by his commercial vehicle insurer, Collingwood Insurance Company Ltd (‘Collingwood’), for the market value of his van after it was stolen was too low. He wants this to be increased. What happened Mr L’s van was st... (3 pages)View decision -
Decision Reference DRN-4928186
5 Sep 2024 Aviva Insurance Limited UpheldInsuranceDRN-4928186 The complaint P’s complaint is that Aviva Insurance Limited didn’t consider a claim it made correctly under its business protection insurance policy. P says Aviva treated it unfairly. In this decision all references to P include its claims handlers. Although P is helped by ... (5 pages)View decision -
Decision Reference DRN-4881737
5 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4881737 The complaint Mr S complains Revolut Ltd didn’t handle his chargeback claims fairly as no longer pays a monthly fee for his account. What happened Mr S has an account with Revolut and has had one since June 2021. He used to pay a monthly fee for it, but no longer does. He re... (2 pages)View decision -
Decision Reference DRN-4976789
5 Sep 2024 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-4976789 The complaint Mr B complains that Watford Insurance Company Europe Limited has failed to deal with a claim he made on his motor insurance policy fairly. What happened Mr B was involved in a road traffic accident in April 2022. Another vehicle crashed into his while stationar... (4 pages)View decision -
Decision Reference DRN-4916750
5 Sep 2024 U K Insurance Limited Not upheldInsuranceDRN-4916750 The complaint Miss O complains about the way U K Insurance Limited trading as Privilege (“UKI”) handled a claim she made on her car insurance policy. What happened In December 2023 the rear end of Miss O’s car was damaged by vandals. She made a claim on her UKI insurance pol... (2 pages)View decision -
Decision Reference DRN-4916868
5 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4916868 The complaint Miss M is unhappy that Lloyds Bank PLC gave an unauthorised family member statements for her account. What happened Miss M’s father was an authorised third-party on one of Miss M’s accounts but wasn’t an authorised third-party on another of Miss M’s accounts. M... (2 pages)View decision
