We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371485 results
-
Decision Reference DRN-5005275
5 Sep 2024 Lifesearch Partners Limited Not upheldInsuranceDRN-5005275 The complaint Mrs I and the estate of Mr I and complain that Lifesearch Partners Limited mis-sold them life insurance policies. What happened The history of this complaint is well known to the parties, so I won’t repeat all the details here. In brief summary, in March 2014,... (6 pages)View decision -
Decision Reference DRN-5006021
5 Sep 2024 Zempler Bank Limited UpheldBanking and PaymentsDRN-5006021 The complaint T a limited company complains about how Zempler Bank Limited handled a block on its account. Notes Whilst this is T’s complaint, it is brought by its director, Mr B as its representative. So, for ease of read I will refer to him. Advanced Payment Solutions Limi... (3 pages)View decision -
Decision Reference DRN-4887512
5 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4887512 The complaint Mr M complains that Lloyds Bank Plc blocked a payment he made online. What happened Mr M says he was in the process of purchasing a car on 16 May 2024, but that Lloyds blocked the payment. He says he incurred additional costs as a result of the extra time take... (2 pages)View decision -
Decision Reference DRN-5004321
5 Sep 2024 Madison CF UK Limited UpheldConsumer CreditDRN-5004321 The complaint Mr P complains that Madison CF UK Limited trading as 118 118 Money lent irresponsibly when they approved his credit card application and later increased the credit limit. What happened Mr P made a credit card application to 118 118 Money around April 2021. In t... (4 pages)View decision -
Decision Reference DRN-4856069
5 Sep 2024 Clydesdale Bank Plc Not upheldMortgagesDRN-4856069 The complaint Mr H and Mr T complain that Clydesdale Bank Plc, trading as Virgin Money (“Clydesdale”) wouldn’t send them written confirmation that they’d made overpayments towards their mortgage without paying for it. What happened Mr H says that he phoned Clydesdale in Janu... (2 pages)View decision -
Decision Reference DRN-4910154
5 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-4910154 The complaint Mr H complains about the way his insurer, Ageas Insurance Limited (‘Ageas’), dealt with a claim he made on his motorbike insurance policy. Ageas is the underwriter of this policy i.e. the insurer. During the claim Mr H also dealt with other businesses who act ... (6 pages)View decision -
Decision Reference DRN-5005882
5 Sep 2024 Experian Limited UpheldConsumer CreditDRN-5005882 The complaint Mr S complains that Experian Limited is reporting incorrect information about him on his credit file. What happened Mr S has previously complained to the Financial Ombudsman about Experian after it kept changing the way it reported his address. This led to diff... (7 pages)View decision -
Decision Reference DRN-5002307
5 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5002307 The complaint Mr M complains about the charges Mitsubishi HC Capital UK PLC, trading as Novuna Vehicle Solutions (“Novuna”), applied when he returned a car at the end of his lease agreement. He also complains about the administration of the collection. What happened Mr M en... (5 pages)View decision -
Decision Reference DRN-4982224
5 Sep 2024 Assurant General Insurance Limited UpheldInsuranceDRN-4982224 The complaint Mr N complains about the way Assurant General Insurance Limited dealt with a claim on his mobile phone insurance and says the compensation it agreed to pay did not adequately reflect the distress and inconvenience he was caused. What happened When Mr N had a pr... (2 pages)View decision -
Decision Reference DRN-4917009
5 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4917009 The complaint Ms I complains about the service she received from Monzo Bank Ltd. What happened Monzo sent Ms I her debit and credit cards through the post. But when Ms I received them, she says the cards had been sent in a flimsy serrated packaging which had been opened. Ms... (3 pages)View decision
