We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
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Decision Reference DRN-4960114
6 Sep 2024 Motors Insurance Company Limited Not upheldInsuranceDRN-4960114 The complaint Mrs G complains about Motor Insurance Company Limited (“MICL”) have unfairly declined her Motor Warranty claim. Mr G is representing Mrs G in her complaint, so I will refer to him below. All references to MICL also include its appointed agents. What happened Th... (2 pages)View decision -
Decision Reference DRN-4975695
6 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4975695 The complaint Mr B complains that Wise Payments Limited (Wise) closed his account and didn’t return money paid into the account back to him, so he has lost out financially. What happened The detailed background to this complaint is well known to both parties. As such, I’ll ... (4 pages)View decision -
Decision Reference DRN-4962335
6 Sep 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4962335 The complaint Mrs T complains that HSBC UK Bank Plc hasn’t provided the support it should have regarding a payment that wasn’t received by the payee. She wants HSBC to provide an official document with comprehensive details of the transaction and to pay her £2,000 to cover t... (3 pages)View decision -
Decision Reference DRN-4827578
6 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4827578 The complaint Mr H says Moneybarn No. 1 Limited trading as Moneybarn, irresponsibly lent to him. This is because it didn’t carry out proportionate checks before lending. If it had made better checks then it would have seen that his financial situation was poor. He says the l... (4 pages)View decision -
Decision Reference DRN-4983011
6 Sep 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4983011 The complaint Miss A complains that she was given unsuitable advice by St. James's Place Wealth Management Plc (“SJP”) to surrender an offshore bond and invest in two SJP bonds. What happened In August 2014 Miss A met with SJP, having been referred by a friend. She want... (15 pages)View decision -
Decision Reference DRN-4993256
6 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4993256 The complaint Ms Y complains that National Westminster Bank Plc (“NatWest”) irresponsibly provided her with a credit card account. What happened Ms Y complains about a number of credit products she holds with NatWest, the complaints about the other products are being dealt ... (2 pages)View decision -
Decision Reference DRN-5007384
6 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5007384 Complaint Mr G is unhappy that Wise Payments Limited didn’t reimburse him after he told it he’d fallen victim to a scam. Background In 2023, Mr G opened up an account with a cryptocurrency platform and invested £250. He didn’t continue to invest in cryptocurrency because he ... (3 pages)View decision -
Decision Reference DRN-4767437
6 Sep 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4767437 The complaint Mr H complains about how Watford Insurance Company Europe Limited (Watford) dealt with a claim on his motor insurance. References to Watford include other organisations and individuals acting on its behalf. What happened Mr H had motor insurance underwritten by... (5 pages)View decision -
Decision Reference DRN-4944730
6 Sep 2024 U K Insurance Limited Not upheldInsuranceDRN-4944730 The complaint Mr T complains about U K Insurance Limited (“UKI”) and the service provided to him during the repair of his car, following a claim he made on his motor insurance policy. What happened The claim and complaint circumstances are well known to both parties, so I do... (5 pages)View decision -
Decision Reference DRN-4425084
6 Sep 2024 Ikano Bank AB (publ) Not upheldConsumer CreditDRN-4425084 The complaint Mr H has complained that Ikano Bank AB (publ) “Ikano” has rejected his claim against it under Section 75 of the Consumer Credit Act 1974 “the Act”. What happened Mr H bought solar panels for his home in May/June 2018. The purchase was funded by a loan from Ika... (3 pages)View decision
