We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
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Decision Reference DRN-4996926
5 Sep 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4996926 The complaint Mr S complains that under a finance agreement, Specialist Motor Finance Limited (“SMFL”) supplied him with a car that wasn’t of satisfactory quality. Background I recently issued my provisional findings setting out the events leading up to this complaint and ... (5 pages)View decision -
Decision Reference DRN-4928855
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4928855 The complaint Mr M complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr M received an unsolicited message from an individual... (3 pages)View decision -
Decision Reference DRN-4977479
5 Sep 2024 Aviva Insurance Limited UpheldInsuranceDRN-4977479 The complaint Mr R complains about the way Aviva Insurance Limited (“Aviva”) handled his motor insurance claim. What happened Mr R made a claim under his motor insurance policy with Aviva after his vehicle suffered flood damage. He became unhappy with delays in Aviva’s handl... (3 pages)View decision -
Decision Reference DRN-4949391
5 Sep 2024 Great Lakes Insurance SE Not upheldInsuranceDRN-4949391 The complaint Mr and Mrs G have complained that Great Lakes Insurance SE declined a claim they made on a travel insurance policy. What happened Mr and Mrs G and their two children were taking a trip abroad in December 2022. The departure of their UK flight was delayed due t... (2 pages)View decision -
Decision Reference DRN-4928860
5 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4928860 The complaint Mr M complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr M received an unsolicited message from an individua... (3 pages)View decision -
Decision Reference DRN-4956641
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4956641 The complaint Mr H is unhappy with Revolut Ltd. Mr H put in place a gambling block on his Revolut account to stop him using gambling websites. But through using open banking and transfers he was able to gamble £1,200 within 24 hours. Mr H said the block didn’t work and wasn’... (2 pages)View decision -
Decision Reference DRN-4634761
5 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4634761 The complaint Mr K has complained about how National Westminster Bank Plc (“NatWest”) dealt with his request for help following him experiencing financial difficulties. What happened Mr K had written to his NatWest Branch in June 2023, requesting support in repaying his outs... (2 pages)View decision -
Decision Reference DRN-4895405
5 Sep 2024 Creation Financial Services Limited Not upheldBanking and PaymentsDRN-4895405 The complaint Mr B complains about the way that Creation Financial Services Limited has dealt with his credit card account. What happened Mr B owes money to Creation Financial Services under a credit agreement. He complained to it about a number of issues in April 2024, incl... (3 pages)View decision -
Decision Reference DRN-5006543
5 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5006543 The complaint Mr G is acting for the estates of his late parents against National Westminster Bank Plc. Mr G believes there are valuable items belonging to his family held in safe custody and safe deposit boxes still with the bank that should’ve been given to him and the est... (4 pages)View decision -
Decision Reference DRN-5005983
5 Sep 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-5005983 The complaint Mr L complains that Startline Motor Finance Limited won’t reimburse him for the cost of repairing a car it supplied to him under a hire-purchase agreement. What happened Mr L acquired a used car via a dealer “R”, supplied to him by Startline under a hire-purcha... (3 pages)View decision
