We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
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Decision Reference DRN-4887512
5 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4887512 The complaint Mr M complains that Lloyds Bank Plc blocked a payment he made online. What happened Mr M says he was in the process of purchasing a car on 16 May 2024, but that Lloyds blocked the payment. He says he incurred additional costs as a result of the extra time take... (2 pages)View decision -
Decision Reference DRN-5004321
5 Sep 2024 Madison CF UK Limited UpheldConsumer CreditDRN-5004321 The complaint Mr P complains that Madison CF UK Limited trading as 118 118 Money lent irresponsibly when they approved his credit card application and later increased the credit limit. What happened Mr P made a credit card application to 118 118 Money around April 2021. In t... (4 pages)View decision -
Decision Reference DRN-4856069
5 Sep 2024 Clydesdale Bank Plc Not upheldMortgagesDRN-4856069 The complaint Mr H and Mr T complain that Clydesdale Bank Plc, trading as Virgin Money (“Clydesdale”) wouldn’t send them written confirmation that they’d made overpayments towards their mortgage without paying for it. What happened Mr H says that he phoned Clydesdale in Janu... (2 pages)View decision -
Decision Reference DRN-4910154
5 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-4910154 The complaint Mr H complains about the way his insurer, Ageas Insurance Limited (‘Ageas’), dealt with a claim he made on his motorbike insurance policy. Ageas is the underwriter of this policy i.e. the insurer. During the claim Mr H also dealt with other businesses who act ... (6 pages)View decision -
Decision Reference DRN-5005882
5 Sep 2024 Experian Limited UpheldConsumer CreditDRN-5005882 The complaint Mr S complains that Experian Limited is reporting incorrect information about him on his credit file. What happened Mr S has previously complained to the Financial Ombudsman about Experian after it kept changing the way it reported his address. This led to diff... (7 pages)View decision -
Decision Reference DRN-5002307
5 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5002307 The complaint Mr M complains about the charges Mitsubishi HC Capital UK PLC, trading as Novuna Vehicle Solutions (“Novuna”), applied when he returned a car at the end of his lease agreement. He also complains about the administration of the collection. What happened Mr M en... (5 pages)View decision -
Decision Reference DRN-4982224
5 Sep 2024 Assurant General Insurance Limited UpheldInsuranceDRN-4982224 The complaint Mr N complains about the way Assurant General Insurance Limited dealt with a claim on his mobile phone insurance and says the compensation it agreed to pay did not adequately reflect the distress and inconvenience he was caused. What happened When Mr N had a pr... (2 pages)View decision -
Decision Reference DRN-4917009
5 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4917009 The complaint Ms I complains about the service she received from Monzo Bank Ltd. What happened Monzo sent Ms I her debit and credit cards through the post. But when Ms I received them, she says the cards had been sent in a flimsy serrated packaging which had been opened. Ms... (3 pages)View decision -
Decision Reference DRN-4867191
5 Sep 2024 Mortgage Advice Bureau Limited UpheldInsuranceDRN-4867191 The complaint Miss P has complained that Mortgage Advice Bureau Limited (“MAB”) failed to put into place life and critical illness and income protection policies. What happened The background to this complaint is well known to the parties so I won’t repeat it in detail here.... (2 pages)View decision -
Decision Reference DRN-4798789
5 Sep 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4798789 The complaint Mr H complains that Barclays Bank UK PLC unfairly made a report about him to a fraud prevention database in connection with a mortgage application. What happened Mr H applied to Barclays for a mortgage in 2019. Barclays declined his application and reported Mr ... (3 pages)View decision
