We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
-
Decision Reference DRN-4996671
5 Sep 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4996671 The complaint Miss W has complained that Tandem Personal Loans Ltd (“Tandem”) gave her a loan she couldn’t afford to repay. What happened Miss W was given one personal loan of £6,000 by Tandem on 25 April 2018 this loan was for debt consolidation. Miss W was due to make 48 ... (3 pages)View decision -
Decision Reference DRN-4947289
5 Sep 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4947289 The complaint Mr G has complained that Legal and General Assurance Society Limited (L&G) failed to contact him during the term of his life assurance policy. What happened Mr G and Mrs G took out life assurance policies through a third party in 2004. This complaint concer... (2 pages)View decision -
Decision Reference DRN-4898175
5 Sep 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4898175 The complaint Mr A complains Santander UK plc (Santander) banking app failed to provide an acknowledgement when he made a payment, resulting in the payment being duplicated. What happened Mr A says while overseas he attempted to make a payment for his rent of £775 using his ... (2 pages)View decision -
Decision Reference DRN-5004332
5 Sep 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5004332 The complaint Miss L complains that Red Sands Insurance Company (Europe) Limited unfairly declined a claim under her pet insurance policy. Where I refer to Red Sands, this includes the actions of its agents and claims handlers for which it takes responsibility. What happen... (3 pages)View decision -
Decision Reference DRN-4914112
5 Sep 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4914112 The complaint The estate of Mr I (the estate) complains that American Express Services Limited (AESEL) have provided poor customer service on multiple occasions after Mr I had passed away. What happened The estate says that they rung AESEL and informed them of Mr I’s passing... (3 pages)View decision -
Decision Reference DRN-5004260
5 Sep 2024 Covea Insurance plc Not upheldInsuranceDRN-5004260 The complaint Mr B complains that Covea Insurance plc (Covea) has partially declined a claim made under his landlord property insurance policy. What happened Mr B owns adjoining properties which are let out to tenants, and both properties are insured, separately, by Covea. ... (5 pages)View decision -
Decision Reference DRN-4957189
5 Sep 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4957189 The complaint Mr J complains that Marshmallow Insurance Limited cancelled his motor insurance policy and despite later accepting this was done in error, has failed to compensate him properly. What happened Mr J took out a motor insurance policy with Marshmallow which started... (3 pages)View decision -
Decision Reference DRN-4626166
5 Sep 2024 Key Retirement Solutions Limited Not upheldMortgagesDRN-4626166 The complaint Mr and Mrs T complain that Key Retirement Solutions Limited, trading as The Equity Release Experts (TERE), was negligent and misled them. As a result they complain that they have lost the opportunity to apply for a further advance on their lifetime mortgage. Wh... (3 pages)View decision -
Decision Reference DRN-4883777
5 Sep 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4883777 The complaint Mr A is complaining about Capital One (Europe) plc because it’s not increased the credit limit on his credit card. What happened Mr A has a credit card account with Capital One with a credit limit of £200. He’s held the account for some time and is dissatisfied... (2 pages)View decision -
Decision Reference DRN-4912741
5 Sep 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4912741 The complaint Mr and Mrs J’s complaint relates to a mortgage they had with Bank of Scotland plc trading as Halifax (BoS). They are unhappy that BoS would not lend them the amount they needed to purchase their new home, which meant they were unable to port the interest rate p... (4 pages)View decision
