We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4317945
13 Aug 2024 XTB Limited Not upheldInvestmentsDRN-4317945 The complaint Mr H complained about XTB Limited. He said it shouldn’t have allowed him to open a contracts for difference (CFD) trading account as it was not appropriate for him. He said XTB were responsible for other unfair practices too. Mr H said XTB has made mistakes an... (8 pages)View decision -
Decision Reference DRN-4939395
13 Aug 2024 U K Insurance Limited UpheldInsuranceDRN-4939395 The complaint Mr F has complained about his let property insurer U K Insurance Limited (UKI) as he is unhappy about the service received when he made a claim on the landlord’s emergency cover. UKI uses another company to administer and manage the emergency cover, but it is ... (5 pages)View decision -
Decision Reference DRN-4730442
13 Aug 2024 U K Insurance Limited Not upheldInsuranceDRN-4730442 The complaint Mr L complains about how his insurer, U K Insurance Limited trading as Green Flag (Green Flag) dealt with a puncture to his vehicle under his breakdown assistance policy. References to Green Flag in this decision include their agents. This decision covers a c... (3 pages)View decision -
Decision Reference DRN-4500057
13 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4500057 The complaint Mr H complains about NewDay Ltd’s handling of his credit card account. What happened Mr H had a House of Fraser (HoF) credit card issued in partnership with NewDay. In August 2022, NewDay wrote to Mr H to explain the partnership was ending and from November 202... (3 pages)View decision -
Decision Reference DRN-4714396
13 Aug 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4714396 The complaint Miss M complains about the quality of a car she has been financing through and agreement with BMW Financial Services (GB) Limited, trading as ALPHERA Financial Services (who I’ll call Alphera). What happened Miss M took receipt of a used car in October 2022. Sh... (3 pages)View decision -
Decision Reference DRN-4761118
13 Aug 2024 U K Insurance Limited Not upheldInsuranceDRN-4761118 The complaint Ms M has complained about U K Insurance Limited (UKI), which she tried to purchase let property insurance with. What happened Ms M called UKI to talk about a quote she’d received previously. She was wanting to go ahead with cover with it for her let property. ... (2 pages)View decision -
Decision Reference DRN-4813395
13 Aug 2024 Santander UK Plc Not upheldConsumer CreditDRN-4813395 The complaint Mr S complains that Santander UK Plc declined his application for a personal loan. What happened In October 2023 Mr S applied for a personal loan with Santander. The application was declined. Mr S felt that his application had been declined because he was in re... (2 pages)View decision -
Decision Reference DRN-4904686
13 Aug 2024 Scottish Widows Limited UpheldInvestmentsDRN-4904686 The complaint Mr and Mrs W’s complaint is about Scottish Widows Limited and relates to two issues. The first of these was that Mr W was sent a letter regarding difficulties contacting him and his address having been traced. This resulted in them being told that a mortgage en... (4 pages)View decision -
Decision Reference DRN-4959927
13 Aug 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4959927 The complaint Mr B complains that The National Farmers' Union Mutual Insurance Society Limited (‘NFU’) didn’t fully accept a claim on his home insurance. What happened Mr B made several claims to NFU between 2019 and 2020 for water and cracking damage to his home. He c... (4 pages)View decision -
Decision Reference DRN-4885567
13 Aug 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4885567 Complaint Miss C has complained about loans Brent Shrine Credit Union Limited (trading as My Community Bank (“MCB”)) provided to her. She says the loans were unaffordable and shouldn’t have been provided to her. Background MCB provided Miss C with a total of two loans. Loa... (5 pages)View decision
