We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4732335
12 Aug 2024 Bank of Scotland Plc UpheldMortgagesDRN-4732335 The complaint Mr S complains that Bank of Scotland plc (BOS) has changed its policy – which he said originally allowed him a 12 month extension from the end of his mortgage term to sell his property and repay the outstanding mortgage. He says BOS now requires him to repay th... (5 pages)View decision -
Decision Reference DRN-4943834
12 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4943834 The complaint Mr R is unhappy with Barclays Bank UK PLC. Mr R opened a 1 year flexible cash ISA. When this product matured it was to move into an instant cash ISA. Mr R arranged to transfer his ISA money elsewhere but said Barclays got the maturity dates wrong. Mr R had to s... (3 pages)View decision -
Decision Reference DRN-4961744
12 Aug 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4961744 The complaint Mr S complains that London & Colonial Services Limited (‘L&C’) allowed him to transfer monies from an existing pension arrangement into an L&C Self-Invested Personal Pension (‘SIPP’) and to invest in a Store First Limited (‘Store First’) investment.... (52 pages)View decision -
Decision Reference DRN-4878800
12 Aug 2024 AWP P&C S.A. Not upheldInsuranceDRN-4878800 The complaint Mr and Mrs L complain that AWP P&C S.A. declined their claim against their travel insurance policy. Reference to AWP includes its agents. What happened In summary, Mr and Mrs L had single trip travel insurance underwritten by AWP for a trip with departure ... (2 pages)View decision -
Decision Reference DRN-4943904
12 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4943904 The complaint Mrs R is unhappy with Barclays Bank UK PLC. Mrs R opened a 1 year flexible cash ISA. When this product matured it was to move into an instant cash ISA. Mrs R arranged to transfer her ISA money elsewhere but said Barclays got the maturity dates wrong. Mrs R had ... (3 pages)View decision -
Decision Reference DRN-4925581
12 Aug 2024 West Bay Insurance Plc UpheldInsuranceDRN-4925581 The complaint Mr W complains that whilst his motor home was being repaired by his insurer West Bay Insurance Plc, it was moved to several locations and damaged further. He also complains the repairs took months to do and raised issue with the quality of those repairs. What ... (4 pages)View decision -
Decision Reference DRN-4961762
12 Aug 2024 Ikano Bank AB (publ) Not upheldConsumer CreditDRN-4961762 The complaint Mr B has complained about Ikano Bank AB (publ) (‘Ikano’)’s response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking into account Section 140A (‘s.140A’) of ... (6 pages)View decision -
Decision Reference DRN-4921293
12 Aug 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4921293 The complaint Mr E complains that Bank of Scotland plc trading as Halifax unfairly registered a default on his credit file. What happened Mr E held a Halifax current account with an overdrawn balance. January 2024 – After Halifax’s account review team made the de... (4 pages)View decision -
Decision Reference DRN-4577547
12 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4577547 The complaint Miss J is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was not of a satisfactory quality. What happened In December 2021, Miss J was supplied with a used car through a conditional sale agreement with Moneyba... (4 pages)View decision -
Decision Reference DRN-4941882
12 Aug 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-4941882 The complaint Mr and Mrs B complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under sections 75 and 140 and of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system with hot water converter and voltage optimiser (“the ... (6 pages)View decision
