We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4941882
12 Aug 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-4941882 The complaint Mr and Mrs B complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under sections 75 and 140 and of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system with hot water converter and voltage optimiser (“the ... (6 pages)View decision -
Decision Reference DRN-4695195
12 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4695195 The complaint Mrs W is unhappy that Monzo Bank Ltd decided not to refund her after she’d been the victim of a scam. Mrs W is bringing her complaint using a claims management company which I’ll refer to as K. What happened Mrs W decided to invest in a company I’ll refer to ... (6 pages)View decision -
Decision Reference DRN-4785156
12 Aug 2024 ManyPets Ltd UpheldInsuranceDRN-4785156 The complaint Miss M complains that ManyPets Ltd (ManyPets) mis-sold her the pet insurance policy she purchased for her dog. What happened Ms M took out a lifetime pet insurance policy with ManyPets Ltd in August 2022. In July 2023, Miss M received her renewal documentation ... (4 pages)View decision -
Decision Reference DRN-4917652
12 Aug 2024 Amazon Payments UK Limited Not upheldBanking and PaymentsDRN-4917652 The complaint A limited company, which I’ll refer to as ‘D’, is unhappy with the service it received from Amazon Payments UK Limited surrounding a request Amazon made for the trading status of D to be confirmed. D’s complaint is brought to this service by its director, whom ... (3 pages)View decision -
Decision Reference DRN-4572249
12 Aug 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4572249 The complaint Mr S is unhappy that a car supplied to him under a hire purchase agreement with Zopa Bank Limited trading as Zopa was of an unsatisfactory quality. What happened In August 2023 Mr S was supplied with a used car through a hire purchase agreement with Zopa. The ... (3 pages)View decision -
Decision Reference DRN-4896067
12 Aug 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4896067 The complaint Mr B is unhappy with how Admiral Insurance (Gibraltar) Limited has dealt with a motor insurance claim. What happened Mr B held a motor insurance policy underwritten by Admiral. In September 2023, Mr B was involved in a minor collision on a motorway. He contac... (3 pages)View decision -
Decision Reference DRN-4937745
12 Aug 2024 Topaz Finance Limited UpheldMortgagesDRN-4937745 The complaint Mr B’s complaint about Topaz Finance Limited (TFL) relates to their delay in responding to his correspondence, delay in considering his request to reduce his contractual monthly payments (CMPs), and the delay and manner in dealing with his complaint. What happ... (3 pages)View decision -
Decision Reference DRN-4832647
12 Aug 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-4832647 The complaint Mr B complains that ReAssure Limited (ReAssure) took unauthorised fees from his portfolio without his knowledge or permission since 2013. And that he’d only discovered that these payments were being taken when ReAssure changed the information on its annual stat... (6 pages)View decision -
Decision Reference DRN-4876678
12 Aug 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-4876678 The complaint Mr W complains that Scottish Equitable Plc trading as Aegon (Aegon) failed to provide his financial adviser with accurate information about the investments held in his Self-Invested Personal Pension plan (the plan), whilst its value was falling. And that it fai... (4 pages)View decision -
Decision Reference DRN-4372815
12 Aug 2024 Openwork Limited Not upheldMortgagesDRN-4372815 The complaint Miss H and Miss H1 have complained about the level of service they received from an appointed representative of Openwork Limited trading as The Openwork Partnership when they were trying to arrange a mortgage. They’ve said that the lack of communication, transp... (11 pages)View decision
