We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4716627
31 Mar 2024 Fogwill & Jones Asset Management Ltd UpheldInvestmentsThe complaint Mr and Mrs H complain Fogwill & Jones Asset Management Ltd (“Fogwill”) is at fault for how it managed their portfolio and how it presented and sold its services to them. What happened Mr and Mrs H say Fogwill told them its service was provided by award winning investment ... (14 pages)View decision -
Decision Reference DRN-4311304
31 Mar 2024 Think Money Limited Not upheldBanking and PaymentsDRN-4311304 The complaint Mr D complains that Think Money Limited (“Think Money”) won’t refund payments totalling £2,669.87 made from his account that he says he didn’t authorise. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead... (2 pages)View decision -
Decision Reference DRN-4698042
31 Mar 2024 Interactive Investor Services Limited Not upheldInvestmentsDRN-4698042 The complaint Mr H complains that Interactive Investor Services Limited (trading as ‘Interactive Investor’ and referred to in its terms of service as ‘IISL’) failed to process a cash transfer to his ISA account in time to undertake a rights issue of foreign securities. To resol... (4 pages)View decision -
Decision Reference DRN-4308658
30 Mar 2024 Oxford Capital Partners LLP Not upheldInvestmentsDRN-4308658 The complaint In July 2014 Mrs G and Mr G (‘the complainants’) were advised by St. James’s Place Wealth Management Plc (‘SJP’) to invest in an Enterprise Investment Scheme (‘EIS’) operated by Oxford Capital Partners LLP (‘OCP’). They followed the advice and made the investments... (11 pages)View decision -
Decision Reference DRN-4614902
30 Mar 2024 Creative Benefit Wealth Management Limited Not upheldPensions and AnnuitiesDRN-4614902 The complaint Mr B complains that Creative Benefit Wealth Management Limited trading as Creative Wealth Management, didn’t discuss the risks or issue warnings that the new pension arrangement it recommended to him didn’t have a track record in the market, or that it could fail ... (4 pages)View decision -
Decision Reference DRN-4594909
30 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4594909 The complaint Mrs B and Mr B complain that Lloyds Bank PLC won’t refund the money they lost to an investment scam. As Mr B had most of the dealings with Lloyds, for ease of reading, I’ll refer to him alone in this decision. What happened The background to this complaint is well... (4 pages)View decision -
Decision Reference DRN-4622640
30 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4622640 The complaint Mr and Mrs G complain that Barclays Bank UK PLC (‘Barclays’) provided poor customer service when they tried to make an international transfer. For ease I will refer to all comments and actions as those of Mr G. What happened Mr and Mrs G had a joint current accou... (2 pages)View decision -
Decision Reference DRN-4713363
30 Mar 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4713363 The complaint Mr G has complained that when Scottish Equitable Plc set up an associated policy to his pension to facilitate employer contributions, it paid initial commission to his financial adviser. He doesn’t think it should have paid further initial commission as the advise... (6 pages)View decision -
Decision Reference DRN-4712241
30 Mar 2024 Prolific Financial Services Limited Not upheldInvestmentsDRN-4712241 The complaint Mr and Mrs B complain Prolific Financial Services Limited (“PFS”) is at fault for financial loss resulting from their investments being moved into cash in March 2020. They say PFS failed to give them the advice or assurances or service it ought to have given them ... (11 pages)View decision -
Decision Reference DRN-4583005
30 Mar 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4583005 The complaint Mr V complains about American Express Services Europe Limited’s response to his attempts to recover money he’d paid using his credit card for a holiday booking. What happened Mr and Mrs V booked a short break through a third party travel company “J”. The holiday p... (4 pages)View decision
