We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4713394
30 Mar 2024 QIC Europe Ltd UpheldInsuranceDRN-4713394 The complaint Mr S is complaining about the way QIC has handled a claim he made on his buildings insurance policy. QIC has used an agent to handle the claim and complaint on its behalf. But, for ease of reference, I shall refer to anything the agent said or did as being said or... (7 pages)View decision -
Decision Reference DRN-3846725
30 Mar 2024 Rowan Dartington & Co. Limited UpheldInvestmentsDRN-3846725 The complaint Mr M complains about Rowan Dartington & Co. Limited (RD) as he’s unhappy with the level of service they’ve provided him with in a number of areas. What happened Mr R held a portfolio with another firm (B1). He signed up to RD’s Premium Stockbroking service in ... (5 pages)View decision -
Decision Reference DRN-4201997
30 Mar 2024 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-4201997 The complaint Mr B has complained that Santander Consumer (UK) Plc misinformed him about whether he could extend his finance agreement. What happened Mr B has explained that he was told by Santander that it was possible to extend his existing finance agreement. However, it then... (2 pages)View decision -
Decision Reference DRN-4173791
30 Mar 2024 Private Office Asset Management Limited Not upheldInvestmentsDRN-4173791 The complaint Mrs T complains about the way Private Office Asset Management Limited (POAM) managed her investment account. In particular, she says they sold a cash holding she wished to retain and accused them of ‘churning’ other shares she held. What happened Mrs T says POAM a... (3 pages)View decision -
Decision Reference DRN-4692029
30 Mar 2024 Sesame Limited UpheldInvestmentsDRN-4692029 The complaint Mr and Mrs G have complained about the advice they were given to invest, by Sesame Limited in August 2001. Mr and Mrs G are being represented with this complaint by a claims management company. What happened In August 2001, Mr and Mrs G were advised to invest a to... (4 pages)View decision -
Decision Reference DRN-4537352
30 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4537352 The complaint Mr O complains that Revolut Ltd has declined his request for a refund of payments he made as part of a scam. What happened In November 2022 Mr O saw an advert about an investment opportunity – he says he saw positive reviews and so expressed an interest. After he ... (3 pages)View decision -
Decision Reference DRN-4326232
30 Mar 2024 Paymentsense Limited UpheldBanking and PaymentsDRN-4326232 The complaint R complains that Paymentsense Limited trading as Dojo unfairly delayed payment of two transactions processed through its card terminal. R is represented in bringing this complaint by one of its directors, Mr S. What happened R is a merchant. On 24 June 2023, two p... (2 pages)View decision -
Decision Reference DRN-4487635
29 Mar 2024 Fogwill & Jones Asset Management Ltd Not upheldPensions and AnnuitiesDRN-4487635 The complaint Mr D says Fogwill & Jones Asset Management Limited (F&J) failed to adequately assess and advise him on his attitude to risk, both initially and on an ongoing basis. He says it hasn’t acted in his best interests or treated him fairly and that as a result he... (8 pages)View decision -
Decision Reference DRN-4638820
29 Mar 2024 Interactive Investor Services Limited Not upheldInvestmentsDRN-4638820 The complaint Mr H complains that Interactive Investor Services Limited (trading as ‘Interactive Investor’ and referred to in its terms of service as ‘IISL’) has unreasonably restricted access to his investment account, meaning he cannot undertake transactions or withdraw his f... (4 pages)View decision -
Decision Reference DRN-4668717
29 Mar 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-4668717 The complaint Mr H complains that his pension with Scottish Equitable plc, trading as Aegon, fell in value close to his retirement. Mr H says that he doesn’t believe that Aegon have provided adequate information to him to enable an informed decision to be made about his retirem... (11 pages)View decision
