We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4652599
29 Mar 2024 Amtrust Europe Limited Not upheldInsuranceDRN-4652599 The complaint Mr M complains Amtrust Europe Limited unfairly declined his alloy wheel insurance claim. What happened In late September 2023 Mr M made a claim against his Amtrust alloy wheel insurance repair policy. He wanted scuffs to three alloy wheels repaired. Amtrust declin... (3 pages)View decision -
Decision Reference DRN-4679888
29 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4679888 The complaint Mr H complains that Nationwide Building Society (Nationwide) didn’t give him the zero percent on purchases credit card account he thought he’d applied for. What happened The details of this complaint are well known to both parties, so I won’t repeat them again her... (2 pages)View decision -
Decision Reference DRN-4603823
28 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4603823 The complaint Mr M complains that Bank of Scotland plc trading as Halifax didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this comp... (5 pages)View decision -
Decision Reference DRN-4704667
28 Mar 2024 Sebastian & St James International Financial Advisers Limited UpheldPensions and AnnuitiesDRN-4704667 The complaint Mr B’s representative has complained, on his behalf, that Sebastian & St James International Financial Advisers Limited (SJIFA) gave him unsuitable advice to transfer defined benefits from his occupational pension scheme (OPS) to a Personal Pension Plan (PPP).... (13 pages)View decision -
Decision Reference DRN-4522666
28 Mar 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4522666 The complaint Mr P complains about the service he received from Scottish Widows Limited (Scottish Widows) as he was approaching his 75 th birthday and the benefit options available to him at that time. What happened The history leading up to this complaint is well known to the... (4 pages)View decision -
Decision Reference DRN-4131352
28 Mar 2024 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-4131352 The complaint Mr B has complained that he was unsuitably advised by Central Markets Investment Management Ltd (CMIM), as a trustee of his Small Self-Administered Scheme (SSAS), to make investments within the scheme including a discretionary managed portfolio and a Cape Verde ho... (15 pages)View decision -
Decision Reference DRN-4606887
28 Mar 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4606887 The complaint Mr V complains that Santander UK Plc (Santander) is refusing to refund him the amount he lost as the result of a scam. Mr V is being represented by a third party. To keep things simple, I will refer to Mr V throughout my decision. What happened The background of t... (5 pages)View decision -
Decision Reference DRN-4689242
28 Mar 2024 Computershare Investor Services Plc Not upheldInvestmentsDRN-4689242 The complaint Mrs B complains about not being able to exercise the option she wanted for the employee share plan managed by Computershare Investor Services Ltd. What happened Mrs B elected to be part of the employee share plan (the plan) provided by her employer and managed by ... (3 pages)View decision -
Decision Reference DRN-4713509
28 Mar 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4713509 The complaint Mrs N and Mr P's complaint about Accredited Insurance (Europe) Ltd’s handling of their buildings insurance claim. What happened On 3 March 2023, Mrs N and Mr P contacted Accredited to report that there had been a fire at their property the night before and th... (8 pages)View decision -
Decision Reference DRN-4685683
28 Mar 2024 Euroins AD UpheldInsuranceDRN-4685683 The complaint Mr and Mrs M are unhappy about the way Euroins AD dealt with their claim when Mr M needed medical assistance abroad. All reference to Euroins includes any agents acting on its behalf. What happened Mr and Mrs M had a travel insurance policy, underwritten by Euroin... (2 pages)View decision
