We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4914289
12 Aug 2024 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-4914289 The complaint Mr L has complained that he has been overpaying on a policy underwritten by Aviva Life & Pensions UK Limited. What happened Mr L took out a life insurance policy in July 2005. His premiums were £365.90 per month. In 2023, Mr L said he had been advised by a ... (2 pages)View decision -
Decision Reference DRN-4954794
12 Aug 2024 U K Insurance Limited UpheldInsuranceDRN-4954794 The complaint Mr S complains that U K Insurance Limited mishandled his claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle made by a sports car maker. Mr S acquired the vehicle new in December 2022. ... (7 pages)View decision -
Decision Reference DRN-4960654
12 Aug 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4960654 The complaint Mr C has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (... (7 pages)View decision -
Decision Reference DRN-4864773
12 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4864773 The complaint Mrs G complains Santander UK plc (Santander) failed to complete the transfer of her ISA from another provider. What happened Mrs G says in November 2022 she visited a local branch of Santander to help with a transfer of her Individual Savings Account (ISA) held... (3 pages)View decision -
Decision Reference DRN-4018234
12 Aug 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4018234 The complaint Mr C has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (... (7 pages)View decision -
Decision Reference DRN-4868329
12 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4868329 The complaint Mr E complains that Barclays Bank UK PLC trading as Barclaycard unfairly closed his credit card. What happened Mr E’s told us he held a Barclaycard for many years and has generally made the minimum payment each month. Barclaycard says that in June 2022 it wrot... (2 pages)View decision -
Decision Reference DRN-4919875
12 Aug 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4919875 The complaint Mr Y is unhappy that Nationwide Building Society consider him to have set up a standing order to make monthly payments to his credit card account that he believes he never set up. What happened Mr Y has a credit account to which he made manual payments each mon... (3 pages)View decision -
Decision Reference DRN-4862395
12 Aug 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4862395 The complaint Mr M complains that Bank of Scotland plc (trading as Birmingham Midshires Mortgages) didn’t agree to move his interest only mortgage onto capital repayment terms. He says he’s missed out on four years of making capital repayments at a lower interest rate. Mr M ... (3 pages)View decision -
Decision Reference DRN-4851445
12 Aug 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4851445 The complaint Miss T complains about the level of service provided by Advantage Insurance Company Limited under her motor insurance policy when her car was damaged whilst she was abroad. What happened Miss T’s car was damaged in an incident whilst she was abroad, and she ma... (3 pages)View decision -
Decision Reference DRN-4960453
12 Aug 2024 Yorkshire Building Society UpheldMortgagesDRN-4960453 The complaint This complaint is about a mortgage Mr D and Mrs L hold with Yorkshire Building Society (YBS). Mr D and Mrs L are unhappy that they weren’t notified of impending increases in the standard variable rate (SVR) that would apply to the mortgage as it came off its ex... (4 pages)View decision
