We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4728615
22 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4728615 The complaint Mr D complains on behalf of his business, C about Barclays Bank UK PLC’s handling of C’s overdraft, in particular its removal and unfulfilled promise to restore the overdraft. Mr D says Barclays has unfairly charged C interest on the overdraft since logging his... (5 pages)View decision -
Decision Reference DRN-4702553
22 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4702553 The complaint Mr J complains that Barclays Bank UK PLC (‘Barclays’) removed funds from his accounts, put the accounts in overdraft and closed the accounts. He says this has caused financial hardship. He wants Barclays to compensate him for distress and inconvenience. What ha... (3 pages)View decision -
Decision Reference DRN-4784371
22 Jul 2024 Aviva Health UK Limited Not upheldInsuranceDRN-4784371 The complaint Mr and Mrs S complain about the premium Aviva Health UK Limited charged at renewal of their private medical insurance policy in 2023. What happened In summary, Mr and Mrs S have had private medical insurance underwritten by Aviva since 2015. The policy renews ... (3 pages)View decision -
Decision Reference DRN-4922085
22 Jul 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4922085 The complaint Mr C and Mrs C complain that The Royal Bank of Scotland Plc (RBS) has not located his safe deposit box, for which they have been charged up until 2010. What happened I sent the parties a provisional decision in June 2024, in which I set out the following backg... (5 pages)View decision -
Decision Reference DRN-4420725
22 Jul 2024 Monecor (London) Ltd Not upheldInvestmentsDRN-4420725 The complaint Mr D complains that Monecor (London) Ltd, trading as OvalX, unfairly closed his spread betting position and incorrectly advised him that the shares couldn’t be sold. Mr D would now like OvalX to recompense him for the $40,000 that he says he’s lost because of t... (4 pages)View decision -
Decision Reference DRN-4879383
22 Jul 2024 MetLife Europe d.a.c. UpheldInsuranceDRN-4879383 The complaint Mr D is unhappy with the way in which MetLife Europe d.a.c. handled a claim made on his personal accident insurance policy. What happened I issued my provisional decision in June 2024 explaining why I was intending to partially uphold this complaint. I said: ... (4 pages)View decision -
Decision Reference DRN-4916539
22 Jul 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4916539 The complaint Mr O has complained that a car he acquired, using finance from BMW Financial Services(GB) Limited (‘BMWFS’), wasn’t of satisfactory quality at the point of supply. He’s also said the agreement was misrepresented to him. What happened Mr O entered into a finance... (2 pages)View decision -
Decision Reference DRN-4920854
22 Jul 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4920854 The complaint Y, a limited company, complains that HSBC UK Bank Plc unreasonably closed their accounts, including calling in lending. They’ve asked to set up a repayment plan. What happened Y held accounts with HSBC. But in June 2023 the bank wrote to Y to explain they’d be... (2 pages)View decision -
Decision Reference DRN-4922181
22 Jul 2024 British Gas Insurance Limited UpheldInsuranceDRN-4922181 The complaint Mr O complains about the service he received from British Gas Insurance Limited (British Gas) after his fridge freezer stopped working. What happened In September 2023 Mr O’s fridge freezer stopped working so he purchased a kitchen appliance breakdown insuranc... (3 pages)View decision -
Decision Reference DRN-4922100
22 Jul 2024 Vitality Health Limited UpheldInsuranceDRN-4922100 The complaint Miss R complains about the service she received from Vitality Health Limited following her claim against a group private medical insurance policy. Mr B is assisting Miss R in bringing her complaint. For ease of reference, I’ll refer to all submissions as having... (3 pages)View decision
