We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN2218015
9 Oct 2015 Connells Limited UpheldBanking and creditMs A and Mr S complain that Connells Limited charged them an administration fee when they had paid for mortgage advice for life. They want a refund of the additional fee charged and a promise that no further fees will be charged.backgroundMs A and Mr S paid for lifetim... (2 pages)View decision -
Decision Reference DRN7741700
9 Oct 2015 WorldPay (UK) Limited Not upheldBanking and creditMr B complains that WorldPay (UK) Limited unfairly started to charge him for his merchant facility before he had begun to use it. background Mr B signed up for a merchant services facility with WorldPay, so that he could take card payments for his business. He says th... (2 pages)View decision -
Decision Reference DRN3130056
9 Oct 2015 Lloyds Bank PLC Not upheldInvestment and pensionsMr A complains that a term assurance policy was mis-sold to him by Lloyds Bank plc (previously Lloyds TSB Bank plc). Mr A’s brother – with whom he was in business – has made a similar complaint which is being dealt with separately. Mr A has also complained that p... (2 pages)View decision -
Decision Reference DRN3962796
9 Oct 2015 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsurance (excluding PPI)Mr and Mrs D complain about the service they received from Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. when Mrs D made a claim on their travel insurance policy.backgroundMrs D fell ill while on holiday abroad. She was admitted to hospital for... (2 pages)View decision -
Decision Reference DRN7956883
9 Oct 2015 HSBC Bank plc Not upheldBanking and creditS, a limited company, complains about the way HSBC Bank Plc calculated the interest rate on its commercial mortgage. It asks for compensation. backgroundS took out a commercial mortgage in April 2007. The terms of the loan say the interest rate will be renegotiated ... (2 pages)View decision -
Decision Reference DRN0785480
9 Oct 2015 Lloyds Bank PLC Not upheldInvestment and pensionsMrs G complains about the life assurance policy that she took out with Lloyds Bank plc (previously Lloyds TSB Bank plc). In particular she complains that the premium required to continue her cover has increased significantly. backgroundMrs G’s late husband took out a 15 ... (2 pages)View decision -
Decision Reference DRN5206065
9 Oct 2015 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr and Mrs S complain that Aviva Insurance Limited (Aviva) won’t pay their claim for damage to their garage door.backgroundMr and Mrs S’s garage was accidentally damaged. When they tried to claim for the cost of a new door, Aviva said that the door wasn’t covered un... (2 pages)View decision -
Decision Reference DRN5335023
9 Oct 2015 Clydesdale Financial Services Limited UpheldBanking and creditMr B complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, will not refund to him the money that he paid for a heat pump. His complaint is made against Barclays Partner Finance under section 75 of the Consumer Credit Act 1974. back... (2 pages)View decision -
Decision Reference DRN8371550
9 Oct 2015 John Lewis Financial Services Limited Not upheldBanking and creditMs H complains that John Lewis Financial Services Limited will not refund to her the money that she paid for a conservatory. Her complaint is made against John Lewis Financial Services under section 75 of the Consumer Credit Act 1974 and she is being helped with her ... (3 pages)View decision -
Decision Reference DRN5259310
9 Oct 2015 Elavon Financial Services Limited Not upheldBanking and creditM is a limited company and its complaint is brought by its representative Mr T. Mr T complains that Elavon Financial Services Limited has allowed a large card payment to be charged back from M’s account.backgroundM had a merchant services account with Elavon, though which ... (2 pages)View decision
