We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN0874803
9 Oct 2015 National Westminster Bank Plc UpheldBanking and creditMiss O complains that National Westminster Bank Plc advertised a loan that was no longer available. She also complains about the poor level of service she received in branch.background Miss O went into her local branch to ask about a graduate loan that was advertise... (2 pages)View decision -
Decision Reference DRN8227591
9 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs Y complained she was mis-sold a payment protection insurance policy (PPI) with a loan with Bank of Scotland Plc (BoS).backgroundBoS agree that Mrs Y was mis-sold PPI and offered compensation of £143.48. This was divided into two cheques of £71.74 because, at... (2 pages)View decision -
Decision Reference DRN0242651
9 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr C complains that Bank of Scotland plc (“BoS”), mis-sold him and his late wife a mortgage payment protection insurance (“MPPI”) policy in 1996.Mr C has told us that he didn’t need the policy but that he was told he had to take the cover.backgroundOur adjudicator c... (2 pages)View decision -
Decision Reference DRN5100018
9 Oct 2015 Secure Trust Bank Plc UpheldPayment protection insurance (PPI)Mrs M complains that Secure Trust Bank Plc (Secure Trust) mis-sold her a Payment Protection Insurance (PPI) policy.backgroundIn 2006, during a meeting, Mrs M took out a PPI policy in connection with a One-bill account to manage her household bills. The cost of th... (3 pages)View decision -
Decision Reference DRN3931338
9 Oct 2015 Secure Trust Bank Plc UpheldPayment protection insurance (PPI)Mrs T say Secure Trust Bank Plc (Secure Trust) (trading as Moneyway) mis-sold her a payment protection insurance (PPI) policy.backgroundIn 1996, Mrs T opened a One Bill account with Secure Trust to manage her household bills. At the same time, Secure Trust sold her a ... (3 pages)View decision -
Decision Reference DRN8320728
9 Oct 2015 Legal & General Partnership Services Limited Not upheldPayment protection insurance (PPI)Mr and Mrs C complained that they were mis-sold payment protection insurance (PPI) with a mortgage with Legal & General Partnership Services Limited (L&G).backgroundL&G agreed that Mr and Mrs C had been mis-sold PPI and made them an offer of £14,604.42. Mr... (2 pages)View decision -
Decision Reference DRN5111421
9 Oct 2015 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr and Mrs B complain that Nationwide Building Society (“Nationwide”) mis-sold them a payment protection insurance (PPI) policy.backgroundIn October 1995 Mr and Mrs B took out a mortgage with Nationwide. At the same time they were sold PPI, to cover their monthly m... (2 pages)View decision -
Decision Reference DRN7612068
9 Oct 2015 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr and Mrs B complain that Nationwide Building Society (“Nationwide”) mis-sold them a payment protection insurance (PPI) policy.backgroundIn October 1993 Mr and Mrs B took out a mortgage with Nationwide. At the same time they were sold PPI, to cover their monthly m... (2 pages)View decision -
Decision Reference DRN0677800
9 Oct 2015 Financial Insurance Company Limited UpheldPayment protection insurance (PPI)Mrs L complains that she was mis-sold payment protection insurance (‘PPI’). It’s been agreed in this case that Financial Insurance Company Limited (‘FICL’) as the insurer should accept responsibility for the complaint. To keep things simple I’ll refer to FICL in my ... (2 pages)View decision -
Decision Reference DRN7668132
9 Oct 2015 Capital One (Europe) plc UpheldPayment protection insurance (PPI)Mrs H complains that she was mis-sold a payment protection insurance (“PPI”) policy by Capital One (Europe) plc (“Capital One”).backgroundI issued a provisional decision on this complaint in April 2015. A copy of that decision is annexed to this final decision and form... (3 pages)View decision
