We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366873 results
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Decision Reference DRN5634885
9 Oct 2015 Financial Insurance Company Limited UpheldPayment protection insurance (PPI)Mrs G complained that she was mis-sold a store card payment protection insurance (PPI) policy. Financial Insurance Company Limited (“FICL”) has taken responsibility for this complaint.backgroundMrs G bought the policy when she took out a store card in February 1997. FICL... (3 pages)View decision -
Decision Reference DRN2673608
9 Oct 2015 Financial Insurance Company Limited UpheldPayment protection insurance (PPI)Mr B complained that he was mis-sold a store card payment protection insurance (PPI) policy. Financial Insurance Company Limited (“FICL”) has taken responsibility for this complaint.backgroundMr B bought the policy in February 2003 when he took out a store card. FICL said... (3 pages)View decision -
Decision Reference DRN6085566
9 Oct 2015 Pinnacle Insurance Plc Not upheldPayment protection insurance (PPI)This is a complaint that Pinnacle Insurance Plc was responsible for the mis-sale of a payment protection insurance (“PPI”) policy to Mr R.background Mr R took out a loan to buy a car in 2004. At the same time he was sold a regular premium PPI policy. Our adjudicator... (2 pages)View decision -
Decision Reference DRN0394437
9 Oct 2015 Financial Insurance Company Limited UpheldPayment protection insurance (PPI)Mr L complained that he was mis-sold a store card payment protection insurance (PPI) policy. Financial Insurance Company Limited (“FICL”) has taken responsibility for this complaint.backgroundMr L bought the policy in October 2004 when he took out a store card. FICL said... (3 pages)View decision -
Decision Reference DRN9272197
9 Oct 2015 Barclays Bank Plc Not upheldBanking and creditThe late Mr F had an account with Barclays Bank PLC. Mr F’s daughter, Ms F, is the executor of his estate, and she brings this complaint. She has recently found the statements for the account and would like Barclays to pay the money. backgroundMs F says that her parent... (3 pages)View decision -
Decision Reference DRN1667646
9 Oct 2015 CIS General Insurance Limited UpheldInsurance (excluding PPI)Miss T is the leaseholder of a flat of which Mrs B is the freeholder. So although the policy is held in Mrs B’s name, it is actually Miss T who is making this complaint.Miss T’s complaint is about the way that CIS General Insurance Limited has been handling a clai... (3 pages)View decision -
Decision Reference DRN4592191
9 Oct 2015 Barclays Bank Plc UpheldBanking and creditThis complaint is about Mr and Mrs S’s attempt to “port” an existing mortgage to a new house. They say that as existing borrowers, they shouldn’t have been subjected to the degree of scrutiny that Barclays Bank Plc applied to their application. They eventually obtaine... (2 pages)View decision -
Decision Reference DRN3339314
9 Oct 2015 Hampshire Hill Group Limited Not upheldInvestment and pensionsMr R complains he was unsuitably advised by Hampshire Hill Group Limited (“the firm”) about the maximum pension contribution he could make in the 2013/2014 tax year and the tax relief he could then get. He says the advice was misleading and incorrect. The firm should ... (4 pages)View decision -
Decision Reference DRN3379003
9 Oct 2015 Metro Bank PLC Not upheldBanking and creditMr L says Metro Bank PLC’s refusal to adapt his Personal Cash Account so he can link it to his PayPal account is discriminatory. His disabilities mean he’s very reliant on online spending and the limitations of his account weren’t made clear when he opened it. our initial conclu... (2 pages)View decision -
Decision Reference DRN2557994
9 Oct 2015 Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr and Mrs G say Bank of Scotland plc (BOS) mis-sold them two regular monthly premium payment protection insurance (PPI) polices.backgroundI issued my provisional decision in September 2015, a copy of which is attached and forms part of this final decision. In my prov... (4 pages)View decision
