We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366873 results
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Decision Reference DRN7308703
9 Oct 2015 Bradford & Bingley Plc Not upheldPayment protection insurance (PPI)Mr and Mrs A say Bradford & Bingley Plc mis-sold them a mortgage payment protection insurance (PPI) policy.backgroundThis complaint is about a monthly premium PPI policy taken out with a mortgage in 1998. The PPI covered Mr A only. I issued my provisional decision ... (2 pages)View decision -
Decision Reference DRN0897779
9 Oct 2015 Collinson Insurance Services Limited Not upheldInsurance (excluding PPI)Mr N complains that, under the breakdown cover provided by his travel insurance policy, Collinson Insurance Services Limited declared his trailer a total loss rather than arranging for it to be transported back to England from France.backgroundMr N brings this complaint ... (3 pages)View decision -
Decision Reference DRN1922468
9 Oct 2015 Barclays Bank Plc Not upheldBanking and creditT, a limited company, complains that Barclays Bank Plc will not explain why it declined its application for a business bank account. T is represented by its director, who I will call Mr B. backgroundT applied to Barclays for a business account in March 2015. Barclay... (1 page)View decision -
Decision Reference DRN3045329
9 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMs M complains about the interest rate Barclays Bank PLC (trading as Barclaycard) has applied to her credit card accounts. She’s also unhappy about the service she received from Barclays when she asked about her original interest rate.backgroundMs M has two credit cards ... (2 pages)View decision -
Decision Reference DRN6275053
9 Oct 2015 HSBC Bank plc Not upheldBanking and creditMr S and Miss C complain that HSBC Bank plc failed to give correct advice about the mortgage products they were entitled to.backgroundMr S and Miss C have a mortgage with HSBC. On 2 August 2014 HSBC wrote reminding them that their fixed rate product was due to end... (6 pages)View decision -
Decision Reference DRN6401815
9 Oct 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M complains that Lloyds Bank Plc (“Lloyds”) mis-sold him a mortgage payment protection insurance (“MPPI”) policy in 1994.backgroundMr M bought a MPPI policy in November 1994 to protect his mortgage repayments. The policy was sold during a branch meeting. The policy a... (2 pages)View decision -
Decision Reference DRN0985088
9 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMr B complained because Bank of Scotland plc, trading as Lloyds, repeatedly failed to process his incoming pension payments in a timely way.backgroundMr B had pension payments coming in to him from a European country. He’d had no problem with these being received in hi... (2 pages)View decision -
Decision Reference DRN5783284
9 Oct 2015 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr and Mrs B’s complaint is that Mr B couldn’t make an unemployment claim on a mortgage payment protection insurance (‘MPPI’) policy because the policy had been cancelled due to Nationwide Building Society (‘Nationwide’) asking the insurer to do so, without Mr and Mrs ... (3 pages)View decision -
Decision Reference DRN1462469
8 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr J says Bank of Scotland plc (trading as Halifax) mis-sold him a payment protection insurance (PPI) policy.backgroundMr J bought the policy in 2004 at the same time as taking out a loan. The loan included an amount to pay for the policy. Our adjudicator didn’t uphold ... (2 pages)View decision -
Decision Reference DRN7969009
8 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr C says Bank of Scotland plc (trading as Halifax) mis-sold him a payment protection insurance (PPI) policy.backgroundMr C bought the policy in 2003 at the same time as taking out a loan. The loan included an amount to pay for the policy. Our adjudicator didn’t uphold... (2 pages)View decision
