We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366873 results
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Decision Reference DRN5762068
8 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs D says Bank of Scotland plc (trading as Intelligent Finance) mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a monthly premium PPI policy taken out with a loan in 2002. Mrs D took out the PPI over the phone after comple... (2 pages)View decision -
Decision Reference DRN8532848
8 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr M and Mrs M say Bank of Scotland plc (trading as Halifax) mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a regular premium PPI policy taken out with a secured loan in July 2001. Mr M was the person covered by the PPI.Our... (2 pages)View decision -
Decision Reference DRN3772757
8 Oct 2015 Tesco Personal Finance PLC Not upheldBanking and creditMr G complains that Tesco Personal Finance PLC has recorded information on his credit file incorrectly. Mr G wants compensation for his distress and inconvenience.backgroundMr G tells us he asked for an early settlement figure from Tesco for his outstanding loan. Te... (2 pages)View decision -
Decision Reference DRN7859907
8 Oct 2015 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr D complains that Nationwide Building Society (“Nationwide”) mis-sold him a payment protection insurance (PPI) policy.backgroundIn September 1989 Mr D took out a mortgage with Nationwide. At the same time he was sold PPI, to cover his monthly mortgage repayments if h... (2 pages)View decision -
Decision Reference DRN0752998
8 Oct 2015 Ask Finance Limited UpheldPayment protection insurance (PPI)Mr and Mrs L say Ask Finance Limited (“Ask”) mis-sold him payment protection insurance (“PPI”) policy. backgroundThis complaint is about a single premium PPI policy taken out in August 2006 in association with a secured loan . Mr and Mrs L took out the policy during ... (2 pages)View decision -
Decision Reference DRN4429920
8 Oct 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Ms M complains that Barclays Bank Plc (“Barclays”) mis-sold her a regular premium payment protection insurance (PPI) policy.backgroundMs M applied for a credit card with Barclays in one of its branches in August 2001. The PPI policy was added to her at that time.The ... (2 pages)View decision -
Decision Reference DRN7006485
8 Oct 2015 Clydesdale Bank Plc UpheldBanking and creditMr and Mrs T complain that Clydesdale Bank Plc (“Clydesdale”) refused to let them transfer their existing interest only mortgage to a new fixed rate product. They say this caused them extra costs when they had to seek a new mortgage provider.backgroundMr and Mrs T took... (3 pages)View decision -
Decision Reference DRN3784869
8 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMrs G has complained that she was mis-sold a packaged bank account by Bank of Scotland plc (“BOS”).backgroundMrs G opened a fee-free account with BOS in November 2010. She upgraded this to an Ultimate Reward Current Account (“URCA”) in February 2011.Mrs G says through ... (2 pages)View decision -
Decision Reference DRN2846405
8 Oct 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMiss C complains that The Royal Bank of Scotland PLC (“RBS”) mis-sold her a Royalties Gold packaged bank account in 2011. She pays a monthly fee for the account, which offers her a range of benefits in return.backgroundOne of our adjudicators has already looked into Miss... (3 pages)View decision -
Decision Reference DRN7436364
8 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMiss G has complained that Bank of Scotland plc trading as Halifax (“Halifax”) mis-sold her an Ultimate Reward Current Account (URCA) packaged bank account in 2010. She pays a monthly fee for the account and is offered several benefits in return.Miss G has used a cl... (5 pages)View decision
