We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
-
Decision Reference DRN2757542
13 Oct 2015 Santander UK Plc Not upheldInvestment and pensionsMrs S is unhappy about information she received from Santander UK Plc in 2011. She says she invested £20,000 into a Safety Growth Plan because she was told interest of 4% each year would be added - so she would receive at least £23,000 when the plan matured after 3... (2 pages)View decision -
Decision Reference DRN4702861
13 Oct 2015 Talos Securities Limited Not upheldInvestment and pensionsMr D complains that Talos Securities Limited, trading as Selftrade, didn’t act upon his written instruction to purchase the bond he instructed it to.backgroundMr D opened a Selftrade self-invested personal pension scheme (SIPP) account in July 2012 and transferred £50,0... (3 pages)View decision -
Decision Reference DRN0487777
13 Oct 2015 Friends Life Services Limited Not upheldInvestment and pensionsMr and Mrs H have complained about the advice that they have received in 2003 and 2007 to invest into an AXA Sun Life Investment Bond. AXA (Friends Life Services Limited now have responsibility for this advice) advised them to invest in the Reserve Fund in 2003 and a... (8 pages)View decision -
Decision Reference DRN5470102
13 Oct 2015 Yorkshire Building Society Not upheldInvestment and pensionsMiss L’s complaint about Yorkshire Building Society (‘YBS’) concerns a structured investment. She says it was mis-sold and is unhappy with the amount of compensation offered.backgroundIn 2010, Miss L invested in a fixed-term structured investment that was due to mature ... (2 pages)View decision -
Decision Reference DRN6762563
13 Oct 2015 Yorkshire Building Society Not upheldInvestment and pensionsMiss L’s complaint about Yorkshire Building Society (‘YBS’) concerns a structured investment. She says it was mis-sold and is unhappy with the amount of compensation offered.backgroundIn 2010, Miss L invested in a fixed-term structured investment that was due to mature ... (2 pages)View decision -
Decision Reference DRN2865776
13 Oct 2015 Halifax Share Dealing Limited Not upheldInvestment and pensionsMr N complains that Halifax Share Dealing Limited (HSDL) put a ‘deceased’ marker on his account. It then wrote to a third party with information about his holdings. Mr N says this caused him stress and anxiety and he wants to be compensated for this.background In Mar... (3 pages)View decision -
Decision Reference DRN5395445
13 Oct 2015 Aviva Life Services UK Limited Not upheldInsurance (excluding PPI)Mr and Mrs N are unhappy that a business now owned by Aviva Life Services UK Limited failed to increase the sum assured on their level term assurance with critical illness cover policy when they increased their mortgage borrowing. backgroundMr and Mrs N have said that ... (2 pages)View decision -
Decision Reference DRN3510898
13 Oct 2015 HSBC Bank plc Not upheldInsurance (excluding PPI)Mr and Mrs L complain that HSBC Bank plc mis-sold them four separate term assurance plans with critical illness cover. They were told they had to have the cover with HSBC so they would get the mortgage they wanted. backgroundIn mid 2003, Mr and Mrs L were looking ... (2 pages)View decision -
Decision Reference DRN6485629
13 Oct 2015 Scottish Equitable Plc Not upheldInvestment and pensionsMrs M is representing the estate of the late Mrs N. Her husband has corresponded with us on Mrs M’s behalf. She’s complaining because Scottish Equitable Plc (trading as Aegon) refused to pay out on a life insurance policy despite the fact Mrs N was diagnosed as termi... (2 pages)View decision -
Decision Reference DRN7126268
13 Oct 2015 TD Direct Investing (Europe) Limited Not upheldInvestment and pensionsMs N complains that TD Direct Investing (Europe) Limited (TD) put a block on her account. As a result Ms N has been unable to trade. Ms N wants TD to compensate her for this.backgroundIn late March 2015 TD received a call about Ms N’s account. The caller did not c... (2 pages)View decision
