We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN5320095
13 Oct 2015 TSB Bank plc Not upheldBanking and creditMr and Mrs I have complained that TSB Bank PLC (“TSB”) mis-sold a Select packaged bank account to them sometime before 2001. They paid a monthly fee for the account which included some benefits.backgroundMr and Mrs I also complained about the sale of a Gold account... (3 pages)View decision -
Decision Reference DRN9422888
13 Oct 2015 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr and Mrs F say National Westminster Bank Plc (NatWest) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a joint monthly premium MPPI policy taken out with a mortgage that started in 2010. Our adjudicator didn’t upho... (2 pages)View decision -
Decision Reference DRN6948199
13 Oct 2015 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr B says Barclays Bank Plc (trading as Woolwich) mis-sold him a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in 2006. Our adjudicator didn’t uphold the complaint. Mr B dis... (2 pages)View decision -
Decision Reference DRN7650540
13 Oct 2015 Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr and Mrs W complain that Bank of Scotland Plc (BoS) mis-sold them a monthly premium payment protection insurance (PPI) policy.backgroundMr and Mrs W applied for a loan with BoS and were sold PPI in connection with this loan in 2002. Although the loan was taken ou... (3 pages)View decision -
Decision Reference DRN0177086
13 Oct 2015 UK Insurance Limited UpheldInsurance (excluding PPI)UK Insurance Limited (UKI) refused to pay Mr S’s claim in full.backgroundMr S owned a rental property which he insured with UKI. He made a claim when his tenant accidentally caused a fire. UKI accepted the claim and appointed loss adjusters. The loss adjuster conclude... (4 pages)View decision -
Decision Reference DRN0468308
13 Oct 2015 Royal & Sun Alliance Insurance Plc UpheldInsurance (excluding PPI)Mr H is unhappy with Royal & Sun Alliance Insurance Plc (RSA)'s handling of his and his wife's claim for a new kitchen following a fire in their home.RSA employed a surveyor to assess the damage and a contractor to fit the new kitchen. Both these th... (4 pages)View decision -
Decision Reference DRN3881009
13 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMr B says that Lloyds Bank PLC mis-sold packaged accounts to him as he didn’t use the benefits.backgroundMr B had a free account with Lloyds for many years. He upgraded to a packaged account (a gold account) sometime between 1997 and 2001 - it’s not clear exactly ... (2 pages)View decision -
Decision Reference DRN0589074
13 Oct 2015 Phoenix Life Assurance Limited Not upheldInvestment and pensionsMr C complains that Phoenix Life Assurance Limited (Phoenix Life) has said he’s not entitled to the bonus a February 2014 statement said was added to his plan. background Our adjudicator upheld the complaint in part, saying in summary that: Mr C’s policy didn’t rece... (3 pages)View decision -
Decision Reference DRN7155778
13 Oct 2015 Assurant General Insurance Limited UpheldInsurance (excluding PPI)Mrs S is unhappy that Assurant General Insurance Limited has declined a claim for peeling leather under her ‘Guardsman’ branded warranty policy.backgroundMrs S made a claim to Assurant in January 2015. This followed damage to a sofa in her three piece suite. This consist... (1 page)View decision -
Decision Reference DRN4917909
13 Oct 2015 Baillie Gifford Savings Management Limited Not upheldInvestment and pensionsMr B’s complaint concerns the investment trust he purchased. Mr B says Baillie Gifford Savings Management Limited should have told him it would soon not be acting as the investment manager. Because it failed to do so, he had to sell the investment trust, which caused... (2 pages)View decision
