We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN1128655
13 Oct 2015 Caversham Finance Limited UpheldBanking and creditMiss K complains that Caversham Finance Limited has entered incorrect information on her credit file. backgroundMiss K bought a freezer from Caversham in 2012. She later returned it, but her credit file was not updated to reflect this. In 2014, Miss K paid in full f... (2 pages)View decision -
Decision Reference DRN8430516
13 Oct 2015 GMAC UK Plc UpheldBanking and creditMr D complains that a car he acquired with finance from GMAC UK Plc isn’t of satisfactory quality.backgroundMr D collected his car on the 31 March 2015. The car was first registered in June 2014 and had done just over 15,000 miles. On the 9 April 2015 the car caught ... (2 pages)View decision -
Decision Reference DRN3330818
13 Oct 2015 The Society of Lloyd's UpheldInsurance (excluding PPI)Mr K is unhappy with the outcome of a claim he made under a policy to cover possessions while in the care of removers. The policy was provided by certain underwriters at Society of Lloyd’s.background I issued my provisional decision on this matter in August 2015, an ... (4 pages)View decision -
Decision Reference DRN5776024
13 Oct 2015 The Society of Lloyd's UpheldInsurance (excluding PPI)Mr B is unhappy with Society of Lloyd’s handling of a claim made under a boiler insurance policy. background Mr B reported a problem with his boiler in January 2015. Lloyd’s attended and diagnosed that the heat exchanger was blocked with sludge. It cleaned the heat... (2 pages)View decision -
Decision Reference DRN0350455
13 Oct 2015 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr and Mrs L have complained about Liverpool Victoria Insurance Company Limited settling a claim against Mrs L’s car insurance policy. Mr and Mrs L think that LV shouldn’t have settled the claim in the way that they did.backgroundMr L was driving Mrs L’s car when an... (2 pages)View decision -
Decision Reference DRN1483705
13 Oct 2015 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr K complains about Society of Lloyd’s refusal to repair his boiler under his home emergency insurance policy.backgroundMr K took out a Home Plan insurance policy with Lloyd’s in November 2014. In December Mr K had problems with his heating and hot water so he made ... (2 pages)View decision -
Decision Reference DRN2013599
13 Oct 2015 Pinnacle Insurance Plc Not upheldInsurance (excluding PPI)Mrs C complains Pinnacle Insurance Plc added a term to her pet insurance policy to exclude cover for teeth and gum problems. The background to this complaint and my provisional findings were set out in my provisional decision of September 2015 as follows;“backgroundAft... (2 pages)View decision -
Decision Reference DRN2809999
13 Oct 2015 UK Insurance Limited UpheldInsurance (excluding PPI)Mr N complains that U K Insurance Limited has unreasonably refused to pay a claim he’s made on a travel insurance policy.backgroundMr N was abroad when his bag was stolen as he paid for a meal. He made a claim under his travel insurance policy. But UKI refused to... (3 pages)View decision -
Decision Reference DRN4676781
13 Oct 2015 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mrs H complains about the service that AXA Insurance UK Plc (“AXA”) gave when handling a claim under her travel insurance policy. backgroundWhilst on holiday abroad, Mrs H fell and suffered a double fracture to her femur and hip. She was taken by ambulance to the ... (2 pages)View decision -
Decision Reference DRN2279362
13 Oct 2015 Great Lakes Reinsurance (UK) SE UpheldInsurance (excluding PPI)Mr and Mrs W complain about the service they received from Great Lakes Reinsurance (UK) Plc when Mrs W became ill abroad. They’re also unhappy with the amount of their insurance payment.backgroundMr and Mrs W had insurance with Great Lakes for a trip abroad. Unfortun... (2 pages)View decision
