We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN5230791
13 Oct 2015 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mrs B complains that AXA Insurance UK Plc unfairly rejected her travel insurance claim.backgroundMrs B was abroad driving and stopped outside a shop as she wanted to buy something. She had a bag with her, which contained an iPad, and she put it under a seat. She wen... (2 pages)View decision -
Decision Reference DRN7550104
13 Oct 2015 Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr and Mrs L say Bank of Scotland plc (trading as Halifax) mis-sold them a mortgage payment protection insurance (MPPI) policy.background This complaint is about a regular premium MPPI policy taken out with a mortgage in 2005. Mr and Mrs L applied for the MPPI in a... (2 pages)View decision -
Decision Reference DRN3138137
13 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mrs C says HSBC Bank Plc mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 1999. Mrs C says she applied for the PPI on an application form in a leaflet.Our adjudicator uphel... (2 pages)View decision -
Decision Reference DRN8245256
13 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMiss H and Mr M have complained that National Westminster Bank Plc (NatWest) mis-sold a joint packaged bank account to them in 2009. Mr M is no longer a party to the account. Miss H still holds the packaged account and pays a monthly fee for the account which offers... (2 pages)View decision -
Decision Reference DRN3671864
13 Oct 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Miss F says Lloyds Bank PLC mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2001. I issued a provisional decision on this complaint in September 2015. I upheld it becaus... (2 pages)View decision -
Decision Reference DRN3382534
13 Oct 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr S says Barclays Bank Plc mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in 2007. The policy was added to Mr S’s credit card account at some point after he took out the credit card.I... (2 pages)View decision -
Decision Reference DRN0901258
13 Oct 2015 Arnold Clark Automobiles Limited Not upheldPayment protection insurance (PPI)Mr B complains he was mis-sold a payment protection insurance policy (“PPI”) with a hire-purchase agreement by Arnold Clark Automobiles Limited (“Arnold Clark”).backgroundMr B took out a hire-purchase agreement in January 2008 to buy a car. At the same time he was sold... (2 pages)View decision -
Decision Reference DRN1809578
13 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Ms G says HSBC Bank Plc mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2000. The loan included an amount to pay for the policy.Our adjudicator upheld the complaint. HSBC d... (2 pages)View decision -
Decision Reference DRN4539248
13 Oct 2015 Inter Partner Assistance SA UpheldInsurance (excluding PPI)Mrs S has complained that Inter Partner Assistance SA (IPA) won’t reimburse all the expenses she incurred when they couldn’t confirm she had a roadside assistance policy.backgroundMrs S had bought a policy with IPA through her broker. Her car broke down in August 2... (2 pages)View decision -
Decision Reference DRN3484732
13 Oct 2015 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B complains that Admiral Insurance Company Limited refused to deal with his car insurance claim and cancelled his policy.backgroundMr B was driving his car in the early hours of a morning. He crashed into another vehicle that was parked and stationary. He said he’d... (2 pages)View decision
