We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4498001
8 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4498001 The complaint Mrs P has complained, via a representative, that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here.... (3 pages)View decision -
Decision Reference DRN-4575148
8 Apr 2024 Tavistock Partners (UK) Limited Not upheldPensions and AnnuitiesDRN-4575148 The complaint Mrs P is unhappy with the advice provided to her by Tavistock Partners (UK) Limited (‘Tavistock’) in relation to her pension in January 2023 and feels this was unsuitable for her. Mrs P thinks she should have been advised to move her funds to cash and because this... (5 pages)View decision -
Decision Reference DRN-4534634
8 Apr 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4534634 The complaint Mr D complains about the quality of a boiler installation he funded through a finance agreement with Creation Financial Services Limited (Creation). He says Creation were unreasonable to reject a claim he made to them under section 75 of the Consumer Credit Act 19... (3 pages)View decision -
Decision Reference DRN-4727542
8 Apr 2024 Kroo Bank Ltd UpheldBanking and PaymentsDRN-4727542 The complaint Mr P is unhappy with the service he’s received from Kroo Bank Ltd surrounding a return of money into his account from a third-party bank. What happened In June 2023, Mr P made a mistake when instructing a £2,000 transfer from his Kroo account which resulted in the... (4 pages)View decision -
Decision Reference DRN-4709261
8 Apr 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4709261 The complaint Miss R complains that after switching her current account from another provider (who I’ll call A), Nationwide Building Society (Nationwide) refused to pay a £200 switching incentive payment. What happened At the end of November 2023, Miss R applied to switch her c... (3 pages)View decision -
Decision Reference DRN-4438741
8 Apr 2024 Tandem Motor Finance Limited UpheldConsumer CreditDRN-4438741 The complaint Mr K complains that Tandem Motor Finance Limited (‘Tandem’), trading as Oplo, took a hire purchase agreement payment a month earlier than he’d agreed. What happened On 23 July 2023 Mr K took out a hire purchase car finance agreement with Tandem. Mr K expected the ... (2 pages)View decision -
Decision Reference DRN-4602119
8 Apr 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4602119 The complaint Mr D complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) declined a number of attempted transactions on his debit card which meant he was unable to arrange a taxi ride home in the early hours of the morning, resulting in an eight mile walk instead.... (3 pages)View decision -
Decision Reference DRN-4687562
8 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4687562 The complaint Mr K has complained that Lloyds Bank PLC registered a marker against him at CIFAS, the national fraud database. What happened In 2021, Mr K received £1,500 of fraudulent funds. He transferred some of it away in euros as an international payment, and sent the rest ... (3 pages)View decision -
Decision Reference DRN-4658675
8 Apr 2024 Tymit Ltd Not upheldBanking and PaymentsDRN-4658675 The complaint Mr C complains that Tymit Ltd has acted unfairly in respect of his credit card account when he suffered financial difficulties. What happened Mr C holds a credit card account with Tymit. Unfortunately, he experienced financial difficulties and missed a payment in ... (3 pages)View decision -
Decision Reference DRN-4728308
8 Apr 2024 Homeserve Membership Limited Not upheldInsuranceDRN-4728308 The complaint Ms L complains that Homeserve Membership Limited (HomeServe) renewed her boiler and central heating breakdown insurance policy and took premiums from her account without her permission. What happened Ms L purchased a boiler and central heating breakdown insurance ... (2 pages)View decision
