We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4699237
8 Apr 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4699237 The complaint Mrs O’s complaint is about the refusal of a claim under her pet insurance policy with Casualty & General Insurance Company (Europe) Ltd (“C&G”). What happened In July 2023, Mrs O contacted C & G to enquire about cover, as her dog had run off during a w... (6 pages)View decision -
Decision Reference DRN-4588807
8 Apr 2024 Madison CF UK Limited UpheldBanking and PaymentsDRN-4588807 The complaint Mr I complains that Madison CF UK Limited trading as 118 118 Money irresponsibly provided him with a credit card account which was unaffordable for him. What happened In August 2022 Mr I applied for a credit card with 118 118 Money which was approved. The card had... (3 pages)View decision -
Decision Reference DRN-4524884
8 Apr 2024 REDWOOD BANK LIMITED Not upheldBanking and PaymentsDRN-4524884 The complaint Mr F brings this complaint in his capacity as director of a limited company I will refer to as B. Mr F says that Redwood Bank Limited led his mortgage adviser to believe that it would lend against the security of properties that were subject to a specific type of ... (2 pages)View decision -
Decision Reference DRN-4521462
8 Apr 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4521462 The complaint Mr C complains that TSB Bank plc provided inappropriate advice about managing and creating accounts by means of a fake email address and didn’t help him with the re- application of the bonus on his Easy Saver Account. What happened Mr C visited a branch of TSB in ... (2 pages)View decision -
Decision Reference DRN-4692525
8 Apr 2024 Covea Insurance plc UpheldInsuranceDRN-4692525 The complaint Mr D and Mrs K complain Covea Insurance plc (Covea) caused a number of unnecessary delays and did not offer a fair settlement after they made a claim on their home insurance policy. References to Mr D or Mrs K, will include the other. There are several parties and... (3 pages)View decision -
Decision Reference DRN-4723737
8 Apr 2024 Arrow Global Limited Not upheldConsumer CreditDRN-4723737 The complaint Mr and Mrs G complain that a holiday club membership was misrepresented to them and that the loan which financed the purchase was mis-sold and created an unfair relationship. Because Arrow Global Limited took over responsibility for the loan which financed the pur... (5 pages)View decision -
Decision Reference DRN-4715695
8 Apr 2024 Haven Insurance Company Limited Not upheldInsuranceDRN-4715695 The complaint Mr S complains that Haven Insurance Company Limited held him at fault following a claim made on his commercial motor insurance policy and then cancelled his policy. What happened Mr S was involved in an incident with another driver, and he made a claim on his pol... (2 pages)View decision -
Decision Reference DRN-4574494
8 Apr 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4574494 The complaint Mr A complains that Capital One (Europe) plc acted unfairly by reporting adverse information about a credit card account he held with it when he experienced financial difficulties. What happened Mr A opened a credit card with Capital One in May 2019. Unfortunately... (2 pages)View decision -
Decision Reference DRN-4487852
8 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4487852 The complaint Mr S complains that two chargebacks he raised with Barclays Bank UK PLC weren’t successful. He says the bank should be able to recover his money. What happened Mr S complains about two transactions he made using his Barclays VISA debit card. He says in one case, h... (4 pages)View decision -
Decision Reference DRN-4615644
8 Apr 2024 Lendable Ltd Not upheldConsumer CreditDRN-4615644 The complaint Miss T complains that Lendable Ltd irresponsibly gave her two loans that she couldn’t afford. What happened In September 2020, Miss T applied for a loan with Lendable Ltd. Before interest, the loan amount was £5,000, the term was 12 months and the monthly repaymen... (2 pages)View decision
