We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4540089
8 Apr 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4540089 The complaint Mr B complains that Tesco Personal Finance PLC trading as Tesco Bank unfairly suspended a credit card account on which he had never missed a payment. Mr B is also unhappy at the way Tesco dealt with his subsequent complaint. What happened Mr B has a credit card ac... (3 pages)View decision -
Decision Reference DRN-4707644
8 Apr 2024 One Insurance Limited UpheldInsuranceDRN-4707644 The complaint Ms I complains about the delays One Insurance Limited made in handling her claim on her motor insurance policy. She wanted to know what was happening, for the claim to be settled and to be given one point of contact. What happened Ms I was involved in an accident ... (3 pages)View decision -
Decision Reference DRN-4696565
8 Apr 2024 Admiral Financial Services Limited Not upheldConsumer CreditDRN-4696565 The complaint Mr W complains that Admiral Financial Services Limited (‘Admiral’) irresponsibly gave him a loan that he couldn’t afford. What happened On 12 April 2023, Mr W applied for a loan with Admiral. He was given a loan of £2,000 over 24 months and the monthly repayment w... (2 pages)View decision -
Decision Reference DRN-4661368
8 Apr 2024 One Insurance Limited Not upheldInsuranceDRN-4661368 The complaint Ms J says One Insurance Limited wrongly declined a claim she made on her motor insurance policy and provided poor service. What happened Ms J’s car was stolen from outside her home on 25 August 2023. CCTV footage showed that two people drove up on a motorbike and ... (2 pages)View decision -
Decision Reference DRN-4699876
8 Apr 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4699876 The complaint Mr B complains that NewDay Ltd would not accept a credit card balance transfer from another provider. He says that it was not made clear that a transfer would not be possible, as a result of which he remains paying a high rate of interest. What happened Mr B has a... (2 pages)View decision -
Decision Reference DRN-4645469
8 Apr 2024 Target Servicing Limited UpheldMortgagesDRN-4645469 The complaint Miss H and Mr M complain that Target Servicing Limited delayed issuing a deed of postponement for their help to buy shared equity loan, which meant they lost out on the chance of re-mortgaging at a more favourable interest rate. What happened Miss H and Mr M have ... (5 pages)View decision -
Decision Reference DRN-4617270
8 Apr 2024 Omni Capital Retail Finance Limited Not upheldConsumer CreditDRN-4617270 The complaint Miss M complains that Omni Capital Retail Finance Limited (‘Omni Capital’) irresponsibly gave her a loan that she couldn’t afford. What happened On 24 January 2022, Miss M applied for a loan with Omni Capital. The loan was for £3,990 before interest and the monthl... (2 pages)View decision -
Decision Reference DRN-4672279
8 Apr 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4672279 The complaint Ms A complains about how Marshmallow Insurance Limited handled her claim and cancelled her motor insurance policy. She wants substantial compensation for the trouble and upset this caused. What happened Ms A’s car was damaged in an incident with another driver. Bu... (2 pages)View decision -
Decision Reference DRN-4532377
8 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4532377 The complaint O, a limited company complains that HSBC UK Bank Plc unfairly blocked and closed its account. O also says HSBC haven’t released money paid into the account. O is represented by its director, Mr K. What happened The detailed background of this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4681288
8 Apr 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4681288 The complaint Mr and Mrs H are unhappy that Admiral Insurance (Gibraltar) Limited declined their escape of water claim. Mr and Mrs H jointly held home insurance underwritten by Admiral. For ease of reading, I’ll refer just to Mrs H throughout my decision. What happened The back... (3 pages)View decision
