We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4353536
22 Feb 2024 Gordian Financial Services Limited UpheldPensions and AnnuitiesDRN-4353536 The complaint Mr B complained that he was given unsuitable advice to transfer his defined benefit (DB) occupational pension scheme, to a type of personal pension plan. Gordian Financial Services Limited is responsible for answering this complaint and so to keep things consisten... (10 pages)View decision -
Decision Reference DRN-4637840
22 Feb 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4637840 The complaint Mr S complains that J.P. Morgan Europe Limited, trading as Chase, won’t refund the money he lost when he was the victim of a scam. What happened In late 2022, Mr S was looking for work and had signed up with a number of recruitment agencies and job listings websit... (6 pages)View decision -
Decision Reference DRN-4637790
22 Feb 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4637790 The complaint Mr F complains that Clydesdale Bank Plc, trading as Virgin Money, won’t refund the money he lost when he was the victim of a scam. What happened In late 2021, Mr F wanted to make an investment to do more with his savings. He saw an advert online for an investment ... (5 pages)View decision -
Decision Reference DRN-4475173
22 Feb 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4475173 The complaint Mr S has complained that MBNA Limited unfairly registered a default on his credit file. What happened Mr S opened a credit card account with MBNA in 2021. However, his account statements show that payments were missed and the credit limit was exceeded. As a result... (2 pages)View decision -
Decision Reference DRN-4634732
22 Feb 2024 Western Circle Ltd UpheldConsumer CreditDRN-4634732 The complaint Mr M has complained that Western Circle Ltd trading as Cashfloat (“Cashfloat”) didn’t carry out sufficient affordability checks before it granted loans to him, Mr M says, if Cashfloat had done better checks, it would’ve seen that he already had a number of outstan... (5 pages)View decision -
Decision Reference DRN-4604683
22 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4604683 The complaint Mr A and Miss G complain about the service they received when Mr A contacted Monzo Bank Ltd (“Monzo”) regarding an ATM withdrawal he wanted to cancel due to the withdrawal fee. In particular Mr A doesn’t feel the response received by Monzo’s web agent addressed hi... (3 pages)View decision -
Decision Reference DRN-4471980
22 Feb 2024 Citibank UK Limited Not upheldBanking and PaymentsDRN-4471980 The complaint Ms K is unhappy Citibank UK Limited (Citibank) closed her accounts. She believes she has been discriminated against because of her nationality. What happened The background to this complaint is well known to both parties so I will summarise briefly here. Citibank... (3 pages)View decision -
Decision Reference DRN-4600190
22 Feb 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4600190 The complaint Mr R complains about the rate of interest payable by Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) on the maturity of his fixed rate ISA. He doesn’t believe the interest rate to be fair. What happened Mr R opened a 1 year fixed rate ISA paying inter... (3 pages)View decision -
Decision Reference DRN-4473377
22 Feb 2024 Lendable Ltd Not upheldBanking and PaymentsDRN-4473377 The complaint Mr C has complained that his card payment to an insurer was wrongly declined by Lendable Ltd, trading as Zable. It has offered him £75 compensation, but he feels this is unfair. What happened Mr C called his insurer to make a payment with his Zable credit card. Un... (2 pages)View decision -
Decision Reference DRN-4469629
22 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4469629 The complaint Mrs B has complained about Bank of Scotland plc, trading as Halifax, incorrectly placing a default on her credit file in October 2017. What happened In 2016, Mrs B had arrears on her Halifax credit card account, and it issued a default notice. Although she then cl... (1 page)View decision
