We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-4573029
21 Feb 2024 Admiral Financial Services Limited Not upheldConsumer CreditDRN-4573029 The complaint Mr J has complained that Admiral Financial Services Limited are holding him liable for a loan which he says was taken out and spent without his permission. What happened Both sides are most familiar with the case, so I’ll summarise what happened in brief. In Febru... (3 pages)View decision -
Decision Reference DRN-4621255
21 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4621255 The complaint Mr S complains that U K Insurance Limited (“UKI”) has treated him unfairly in relation to his motor insurance policy. Any reference to Mr S or UKI includes respective agents or representatives. What happened The background of this complaint is well known to both p... (3 pages)View decision -
Decision Reference DRN-4623191
21 Feb 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4623191 The complaint Mr B complains about the rate he received from The Co-operative Bank Plc for foreign currency payments made into his current account. What happened During February and March 2023, Mr B received six payments from a German account. The payments were all sent in euro... (4 pages)View decision -
Decision Reference DRN-4433718
21 Feb 2024 Metro Bank PLC Not upheldConsumer CreditDRN-4433718 The complaint Mr U complains Metro Bank PLC trading as RateSetter is holding him liable for a loan he says was taken out fraudulently in his name. What happened RateSetter received, and approved, an application for an £8,000 loan in Mr U’s name in late June 2022. The funds were... (3 pages)View decision -
Decision Reference DRN-4538198
21 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4538198 The complaint Mr N complains that Nationwide Building Society unfairly blocked and closed his accounts. He is also unhappy that Nationwide won’t allow him access to money paid into his accounts. He says this has caused him financial problems, upset and worry. What happened The ... (4 pages)View decision -
Decision Reference DRN-4549775
21 Feb 2024 Skyfire Insurance Company Limited Not upheldInsuranceDRN-4549775 The complaint Miss L complains that Skyfire Insurance Company Limited delayed the refund of her excess in connection with a claim on her motor insurance policy. What happened The subject matter of the claim and the complaint was a small car, first registered in 2016. Miss L acq... (2 pages)View decision -
Decision Reference DRN-4620544
21 Feb 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-4620544 The complaint Mr and Mrs W complain that a timeshare product was misrepresented to them and that the seller is in breach of contract. The purchase was partly financed with credit provided by Vacation Finance Limited (“VFL”). Because of that, Mr and Mrs W say they have a claim ... (6 pages)View decision -
Decision Reference DRN-4542593
21 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4542593 The complaint Miss K complains that Monzo Bank Ltd (Monzo) lent to her irresponsibly on two Flex accounts. What happened Miss K had an overdraft of £750 and a loan of £300 from Monzo. She complained that both were given to her irresponsibly and bought those complaints to this s... (3 pages)View decision -
Decision Reference DRN-4475756
21 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4475756 The complaint Mrs A and Mr A are unhappy that Nationwide Building Society have defaulted their account. What happened Mrs A and Mr A held a current account with Nationwide. In April 2018, Mrs A and Mr A moved house and they updated their address details with Nationwide at that ... (3 pages)View decision -
Decision Reference DRN-4513514
21 Feb 2024 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-4513514 The complaint P, a limited company, complains about the way Shawbrook Bank Limited dealt with its application for a buy to let mortgage. One of P’s directors, who I’ll refer to as Mr N, has represented P in bringing the complaint. What happened P’s broker submitted an applicati... (3 pages)View decision
