We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
-
Decision Reference DRN-4722388
22 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4722388 The complaint Mrs M complains about the way Advantage Insurance Company Limited handled a claim made under her home insurance policy. Any reference to Advantage includes the actions of its agents. What happened The circumstances of this complaint are well known to both parties,... (3 pages)View decision -
Decision Reference DRN-4502742
22 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4502742 The complaint Mr B complains that Bank of Scotland plc trading as Halifax won’t refund him after he lost money to what he now considers to be a scam. Mr B is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being ma... (3 pages)View decision -
Decision Reference DRN-4677820
22 Apr 2024 Extracover Insurance Company Limited Not upheldInsuranceDRN-4677820 The complaint Mr D complains that Extracover Insurance Company Limited wouldn’t refund his premium when he cancelled his motor insurance policy after a few hours. What happened Mr D took out a short-term policy online for his scooter with Extracover and he paid for it in full. ... (2 pages)View decision -
Decision Reference DRN-4678277
22 Apr 2024 U K Insurance Limited Not upheldInsuranceDRN-4678277 The complaint Miss J complains about damage to her vehicle she says was caused when U K Insurance Limited (UKI) attended a breakdown under her breakdown insurance policy. References to UKI in this decision include their agents. What happened In March 2023 Miss J’s vehicle would... (3 pages)View decision -
Decision Reference DRN-4712213
22 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4712213 The complaint Mr and Mrs C complain about how U K Insurance Limited dealt with a refund in relation to their motor insurance policy. Reference to UKI includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again he... (4 pages)View decision -
Decision Reference DRN-4645122
22 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4645122 The complaint Mr S complains that Barclays Bank UK PLC removed his overdraft on his current account. What happened Mr S says that he received a letter from Barclays dated 28 October 2023 informing him that the overdraft would be removed from his Barclays current account in 30 d... (2 pages)View decision -
Decision Reference DRN-4663403
22 Apr 2024 esure Insurance Limited UpheldInsuranceDRN-4663403 The complaint Miss B had a motor insurance policy with esure Insurance Limited . She says it provided poor service to her and didn’t inform her when a claim was settled in her favour. What happened Miss B’s car collided with another car in August 2019. esure had concerns about ... (2 pages)View decision -
Decision Reference DRN-4670971
22 Apr 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4670971 The complaint Mr F complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) closed his accounts without his consent and hasn’t given him the funds in the account. What happened Mr F said about £70,000 was paid into an account in 2010, but he only found this out in 20... (3 pages)View decision -
Decision Reference DRN-4524269
22 Apr 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4524269 The complaint Ms X complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) is liable to pay her compensation following a complaint made about a timeshare bought using credit provided by BPF. The credit agreement to which this complaint c... (5 pages)View decision -
Decision Reference DRN-4754841
22 Apr 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4754841 The complaint Mr S complains about the sale of a timeshare he financed through an agreement with Honeycomb Finance Ltd. Mr S has brought his complaint through a representative, so references to his submissions and arguments include those made on his behalf. What happened I issu... (5 pages)View decision
