We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5653784
1 Jul 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5653784 The complaint Mr T has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C”) now Pathlines Pensions UK Limited. Mr T says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate inves... (39 pages)View decision -
Decision Reference DRN-5630870
1 Jul 2025 Tesco Underwriting Limited UpheldInsuranceDRN-5630870 The complaint Mrs A and Mr A complain that Tesco Underwriting Limited (“Tesco”) mishandled a claim on a motor insurance policy. What happened The subject matter of the insurance, the claim and the complaint is an electric car, first registered in 2023. Its price was over £8... (7 pages)View decision -
Decision Reference DRN-5188031
1 Jul 2025 Interactive Investor Services Limited Not upheldInvestmentsDRN-5188031 The complaint Mr T complains Interactive Investor Services Limited didn’t tell him in time about a retail offer for shares he held in his execution only share dealing account. What happened Mr T became aware of a retail offer inviting him to participate in a new issue of sha... (3 pages)View decision -
Decision Reference DRN-5660133
1 Jul 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5660133 The complaint Mr C has complained about Mitsubishi HC Capital UK PLC (trading as Novuna Personal Finance) holding him liable for a loan which he says was taken out without his knowledge. What happened In 2024, Mr C fell victim to a cryptocurrency investment scam. He sent fun... (4 pages)View decision -
Decision Reference DRN-5434442
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434442 The complaint Miss T is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. The complaint is brought on Miss T’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everythi... (4 pages)View decision -
Decision Reference DRN-5657286
1 Jul 2025 TM Advances Limited Not upheldConsumer CreditDRN-5657286 The complaint Mr W, through a representative, says TM Advances Limited, irresponsibly lent to him. What happened Mr W took out a loan for £1,500 over 30 months from TM Advances on 15 March 2023. The monthly repayments were £159. Mr W says TM Advances failed to conduct propor... (2 pages)View decision -
Decision Reference DRN-5648362
1 Jul 2025 Inter Partner Assistance SA UpheldInsuranceDRN-5648362 The complaint Mr K and Miss M complain that Inter Partner Assistance SA hasn’t settled a medical expenses claim they made on a travel insurance policy. As Mr K brought the complaint to us, I’ve referred mainly to him. What happened Mr K and Miss M were abroad with their fami... (4 pages)View decision -
Decision Reference DRN-5413732
1 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5413732 The complaint Mr O complains Monzo Bank Ltd recorded a marker against him at Cifas, a national fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr O had an account with Monzo. In October 2024... (3 pages)View decision -
Decision Reference DRN-5625484
1 Jul 2025 MoneyGram International Limited UpheldBanking and PaymentsDRN-5625484 The complaint Mr C says MoneyGram International Limited hasn’t assisted him in recovering an international payment that he asked it to make for him. He says he’s lost out as a result. What happened Mr C used MoneyGram’s payment services to send money to his daughter in New Z... (3 pages)View decision -
Decision Reference DRN-5659748
1 Jul 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5659748 The complaint Mrs B complains that Nationwide Building Society didn’t do enough to prevent her from falling victim to a scam. She also doesn’t think they should’ve agreed a loan in her name. Mrs B has used a representative to help her with her complaint. But, for ease of re... (7 pages)View decision
