We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5245689
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5245689 The complaint Mr C complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr C found an investment opportunity via social media, that appeared to be endorsed by celebrities. Unfortunately, this turned out to be a scam. Mr C was contac... (9 pages)View decision -
Decision Reference DRN-4867743
21 Mar 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-4867743 The complaint Mr C complains that TSB Bank PLC (TSB) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4867742
21 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4867742 The complaint Mr C complains that HSBC UK Bank Plc (HSBC) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of thi... (3 pages)View decision -
Decision Reference DRN-4867744
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4867744 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5302212
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5302212 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (9 pages)View decision -
Decision Reference DRN-5206092
21 Mar 2025 Interactive Investor Services Limited Not upheldPensions and AnnuitiesDRN-5206092 The complaint Mr G complains that he has lost out financially because of Interactive Investor Services Limited’s (IISL) actions when reversing a contribution made by his company to his self- invested personal pension (SIPP) in error. What happened The history leading up to ... (2 pages)View decision -
Decision Reference DRN-5094192
21 Mar 2025 St James's Place UK plc Not upheldInvestmentsDRN-5094192 The complaint Mr H complains that St James’s Place UK plc (‘SJP’) have unfairly prevented him from accessing the monies he’s invested within their property fund. Mr H would now like SJP to allow him access to the monies he has in their property fund so he can transfer the fu... (3 pages)View decision -
Decision Reference DRN-5250418
21 Mar 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5250418 The complaint Miss B complains Santander UK Plc kept changing her correspondence address and blocking her accounts without notice causing her considerable distress and inconvenience. What happened Miss B had several accounts with Santander – including a current account, a cr... (2 pages)View decision -
Decision Reference DRN-4972984
21 Mar 2025 HSBC UK Bank Plc Not upheldInvestmentsDRN-4972984 The complaint Mr E has complained about the annual charges applied to his investment account held with HSBC UK Bank Plc (‘HSBC’). Mr E is represented in bringing his complaint but for ease of reading I will refer to ‘Mr E’ in my decision. What happened In 2012 Mr E says he... (7 pages)View decision -
Decision Reference DRN-5041282
21 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5041282 The complaint Mr A says Barclays Bank UK PLC (“Barclays”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In summary, Mr A disp... (3 pages)View decision
