We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
-
Decision Reference DRN-5237079
31 Mar 2025 Monzo Bank Ltd Not upheldConsumer CreditDRN-5237079 The complaint Miss T complains Monzo Bank Ltd’s (Monzo) decision to lend to her was irresponsible and unaffordable for her. She says had Monzo completed adequate checks before providing her with a personal loan, they wouldn’t have agreed to provide her credit. What happened ... (5 pages)View decision -
Decision Reference DRN-5102331
31 Mar 2025 U K Insurance Limited Not upheldInsuranceDRN-5102331 The complaint Mr and Mrs S complain about U K Insurance Limited’s (‘UKI’s’) handling of their subsidence claim under their buildings insurance policy. Any reference to UKI includes the actions of its agents. What happened The background to this complaint is well known to b... (3 pages)View decision -
Decision Reference DRN-5377412
31 Mar 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5377412 The complaint A company, which I’ll refer to as M, complains that Lloyds Bank PLC caused delay in changes to its account mandate and that the bank wrongly permitted a payment from the account. What happened M has a business current account with Lloyds. In the spring of 2024,... (3 pages)View decision -
Decision Reference DRN-5012054
31 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5012054 The complaint Mr L has complained about Monzo Bank Ltd not refunding several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mr L fell victim to a fak... (5 pages)View decision -
Decision Reference DRN-5020460
31 Mar 2025 Fogwill & Jones Asset Management Ltd UpheldInvestmentsDRN-5020460 The complaint Mr U complains Fogwill & Jones Asset Management Ltd trading as Fogwill & Jones Wealth Management (“Fogwill”) gave unsuitable investment advice and conducted an inappropriate trading pattern causing him loss. What happened Mr U sought advice from Fogwill... (12 pages)View decision -
Decision Reference DRN-5403252
31 Mar 2025 FUND OURSELVES LIMITED Not upheldConsumer CreditDRN-5403252 The complaint Mr H complains through a representative that FUND OURSELVES LIMITED (“Fund Ourselves”) gave him loans without carrying out sufficient affordability checks. What happened Mr H was granted two loans by Fund Ourselves, a summary of his borrowing is below. 1. £14... (4 pages)View decision -
Decision Reference DRN-5268905
31 Mar 2025 Francis Clark Financial Planning Ltd UpheldPensions and AnnuitiesDRN-5268905 The complaint Mr W has complained about Francis Clark Financial Planning Ltd.’s (‘FCFP’) conduct in late 2020 when he states they began providing services to his wife whom he was in the process of divorcing. Mr W has stated there was a conflict of interest between Mr W and M... (7 pages)View decision -
Decision Reference DRN-5387910
31 Mar 2025 TransferGo Ltd Not upheldBanking and PaymentsDRN-5387910 The complaint Mr A is unhappy with TransferGo Ltd. Mr A transferred £1,000 abroad but he entered the wrong bank account details for the account he was sending the money too. Mr A said he was suffering a lot of emotional distress at the time as recently his father had sadly p... (3 pages)View decision -
Decision Reference DRN-5442254
31 Mar 2025 Shawbrook Bank Limited UpheldConsumer CreditDRN-5442254 The complaint Mr and Mrs B’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2)... (23 pages)View decision -
Decision Reference DRN-5442163
31 Mar 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5442163 The complaint Miss W and Mrs W complain that Starling Bank Limited will not refund all the money Miss W lost to a scam. What happened While this complaint relates to a joint bank account held by Miss W and Mrs W. As the complaint has been brought by Miss W on their behalf, f... (5 pages)View decision
