We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5271681
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5271681 The complaint Mr V complains that Revolut Ltd won’t refund the money he lost to a scam. What happened Mr V’s sister, Miss M, fell victim to an employment scam. She was contacted via a messaging app and offered a job which required her to purchase tasks, she believed she cou... (3 pages)View decision -
Decision Reference DRN-5277630
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5277630 The complaint Miss M complains that Revolut Ltd won’t refund the money she lost after falling victim to a scam. What happened In December 2023, Miss M was contacted on a messaging app by someone who said they could offer her a job opportunity. Miss M says she’d been approac... (3 pages)View decision -
Decision Reference DRN-5278340
13 Mar 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5278340 The complaint Miss M complains that Santander UK Plc won’t refund the money she lost after falling victim to a scam. What happened In December 2023, Miss M was contacted on a messaging app by someone who said they could offer her a job opportunity. Miss M says she’d been ap... (3 pages)View decision -
Decision Reference DRN-5271698
13 Mar 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5271698 The complaint Mr V complains that Starling Bank Limited won’t refund the money he lost to a scam. What happened Mr V’s sister, Miss M, fell victim to an employment scam. She was contacted via a messaging app and offered a job which required her to purchase tasks, she believ... (3 pages)View decision -
Decision Reference DRN-5387720
13 Mar 2025 Experian Limited UpheldConsumer CreditDRN-5387720 The complaint V, a limited company, complains Experian Limited have incorrect data on their credit file and haven’t updated it. V also complains about Experian continuing to send alerts on historical data which aren’t relevant. Mr D, a Director of V, is bringing this complai... (7 pages)View decision -
Decision Reference DRN-5388368
13 Mar 2025 ACI-UK LIMITED Not upheldConsumer CreditDRN-5388368 The complaint Mr A complains that ACI-UK LIMITED (ACI) are chasing him for a debt they’ve been unable to evidence legal ownership of. He also complains that ACI registered a default on his credit file in 2022, for a debt that allegedly defaulted in 2018. What happened I issu... (5 pages)View decision -
Decision Reference DRN-4910086
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4910086 The complaint Mrs N has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to a safe account scam and hasn’t refunded the money she lost in the scam. What happened The background of this complaint is already known to both parties, so I won’t r... (5 pages)View decision -
Decision Reference DRN-5360896
13 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5360896 The complaint Mr O complains that Monzo Bank Ltd unfairly closed his account and loaded a Credit Industry Fraud Avoidance System (CIFAS) marker against his name. What happened Around October last year, Monzo loaded a CIFAS marker against Mr O’s name following the immediate c... (3 pages)View decision -
Decision Reference DRN-5356621
13 Mar 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5356621 The complaint Mr H complains that the car he acquired through MotoNovo Finance Limited (“MFL”), wasn’t of satisfactory quality. He wants to reject the car and cancel the credit agreement. What happened Mr H entered into a hire purchase agreement in March 2024 to acquire a us... (3 pages)View decision -
Decision Reference DRN-5289515
13 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5289515 The complaint Mr B complains about how Monzo Bank Ltd handed refunds for transactions paid for with his Monzo Flex credit card account. What happened Mr B bought two items that cost £17.99 and £21.99 from an online retailer on 12 June 2024 using his Monzo Flex account. Mr B ... (2 pages)View decision
