All FAQs

Whether you're a business or a consumer, if you think something should be kept confidential, you should let us know - and explain why you don't want us to pass that information on.

We'll usually only agree to this if there's a good reason - like if sharing that information might affect your safety.By signing our complaint form, consumers agree for us to pass on information about their complaint to the business - and we might also pass on information from both parties to regulatory or government bodies, if appropriate.