All FAQs

People contact us with a range of complaints about continuous payment authorities (CPAs) - whether they're having problems cancelling a payment, or saying they didn't know it was set up to begin with.

When we look into complaints about CPAs we consider things like whether the business gave clear information about the payment - or how it could be cancelled.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This might mean refunding money someone's had taken out of their account.

There's more information about our approach to CPAs on our website - and you can find case studies in our regular newsletter, Ombudsman News

And if you've got any other questions, get in touch.