All FAQs

People contact us with a range of complaints about guaranteed asset protection (GAP) insurance - whether the policy didn't work as they expected, or they're unhappy with how the insurer has dealt with a claim.

When we look into complaints about GAP insurance, we consider things like whether the policy was suitable - and whether the terms and conditions have been applied fairly.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the insurer needs to do to put things right. This could mean refunding the premiums someone's paid, or paying all or part of a claim.

There's more information about our approach to GAP insurance on this website.

And if you've got any questions, get in touch.