All FAQs

People contact us with a range of complaints about household and contents insurance - whether they're having trouble claiming for repairs after a flood, or they're unhappy with their insurer's customer service.

When we look into complaints about household insurance claims, we consider things like whether the terms and conditions have been applied fairly - and the level of service someone's received.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean paying all or part of a claim, or paying other compensation.

There's more information about our approach to home insurance problems on this website.

And if you've got any other questions, get in touch.