All FAQs

People contact us with a range of complaints about critical illness cover - whether they're unhappy that a claim hasn't been paid, or they don't think they were sold the right level of cover.

When we look into complaints about critical illness cover we consider things like whether any advice given was suitable - and whether any terms and conditions were applied fairly.

If something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean putting someone in the position they'd be in if they'd been given suitable advice.

There's more information about our approach to critical illness cover on our website - and you can find case studies in our regular newsletter, Ombudsman News. And if you have any questions, get in touch