All FAQs

People contact us with a range of complaints about stocks and shares - whether they've had trouble making transactions, or feel they've received unsuitable advice about buying them.

We can't help with all types of complaints about stocks and shares - for example, we don't cover the activities of the stock market or company registrars.

When we look into complaints about stocks and shares, we consider things like whether someone received suitable advice - or why a transaction went wrong.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean putting someone in the position they'd be in if they'd received suitable advice - or if an admin error hadn't happened.

There's more information about our approach to stocks and shares on our website.

And if you've got any questions, get in touch.