All FAQs

People contact us with a range of complaints about income protection insurance - whether they're unhappy with advice they were given to take out the policy, or they feel the insurer hasn't paid out enough for a claim.

When we look into complaints about income protection insurance, we consider things like whether important exclusions were clearly explained - and whether the terms and conditions have been applied fairly.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean refunding the premiums someone's paid, or paying all or part of a claim.

There's more information about our approach to income protection insurance on this website.

And if you've got any questions, get in touch.