All FAQs

We sometimes hear from people who've had their car stolen - and are unhappy that their insurer won't pay out. Often the insurer hasn't paid the claim because they think someone left their keys in the car.

When we look into complaints about stolen cars, we consider things like whether any important policy exclusions were made clear - or whether someone knew there was a risk the car might be stolen.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean paying the claim.

There's more information about our approach to car theft on our website - including case studies showing how we can help with problems like these.