Questions about PPI

People contact us with a range of complaints about payment protection insurance (PPI) – whether they’re saying they didn’t know they had PPI, or they’re having problems making a claim.

When we look into complaints about PPI, we consider things like how the policy was sold – or how the claim was handled.

If we decide something’s gone wrong, we’ll consider whether someone’s lost out as a result – and what the business needs to do to put things right. This could mean refunding the cost of the policy – or paying a claim that was previously turned down.

The deadline to complain to businesses about PPI was 29 August 2019. Find out more information about our approach to complaints about PPI and the deadline

And if you've got any other questions, get in touch.