Today sees the publication of our annual review (PDF 4.6MB), which reflects the achievements of our service in 2017/2018.

Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust. We hope these themes spark conversations across the sector, as well as with each other.

We’ve also highlighted how, nearly 20 years after conversations began about setting up one ombudsman, we’ve been ensuring we’re ready for the future. It’s been a challenging year and our annual review reflects on the changes we’ve been through – while keeping fairness, and the people who are relying on our answers, at the heart of everything we do.

Latest news

Increase to our award limits

13 March 2024

The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.

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Ombudsman News 189

1 March 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

Q3 data Insurance

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Credit card complaints hit all time high

1 March 2024

Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.

Q3 data Complaints data Data and Insight Press release Credit Cards

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