Financial Ombudsman Service shares a festive finance warning
18 December 2025
With the festive season approaching, we are encouraging consumers to take a few practical steps to protect their finances.
Today sees the publication of our annual review (PDF 4.6MB), which reflects the achievements of our service in 2017/2018.
Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust. We hope these themes spark conversations across the sector, as well as with each other.
We’ve also highlighted how, nearly 20 years after conversations began about setting up one ombudsman, we’ve been ensuring we’re ready for the future. It’s been a challenging year and our annual review reflects on the changes we’ve been through – while keeping fairness, and the people who are relying on our answers, at the heart of everything we do.
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Today we have published our joint statement with the Financial Conduct Authority (FCA) following their new guidance on targeted support.
Financial Ombudsman Service driving reform and delivering improvements as it sets out its plans for next year
27 November 2025
The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.