Today sees the publication of our annual review (PDF 4.6MB), which reflects the achievements of our service in 2017/2018.
Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust. We hope these themes spark conversations across the sector, as well as with each other.
We’ve also highlighted how, nearly 20 years after conversations began about setting up one ombudsman, we’ve been ensuring we’re ready for the future. It’s been a challenging year and our annual review reflects on the changes we’ve been through – while keeping fairness, and the people who are relying on our answers, at the heart of everything we do.
15 July 2025
The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.
15 July 2025
Today we announced plans to change the interest rate applied to the compensation awarded to consumers.
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
