Today sees the publication of our annual review (PDF 4.6MB), which reflects the achievements of our service in 2017/2018.

Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust. We hope these themes spark conversations across the sector, as well as with each other.

We’ve also highlighted how, nearly 20 years after conversations began about setting up one ombudsman, we’ve been ensuring we’re ready for the future. It’s been a challenging year and our annual review reflects on the changes we’ve been through – while keeping fairness, and the people who are relying on our answers, at the heart of everything we do.

Latest news

Travel insurance complaints at their highest levels since the pandemic

16 July 2024

Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.

Press release Travel Insurance

Read more 

Banking complaints hit a 10-year high

12 July 2024

Complaints about the banking sector are at their highest level in at least a decade.

Press release Annual data Banking and payments

Read more 

Financial Ombudsman Service announces 44 new investigator jobs in Belfast

10 July 2024

The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman

Press release

Read more