Car modifications can wreck your insurance
30 September 2024
From tinted windows to new alloy wheels, the pitfalls of vehicle alterations have been highlighted by us for the first time.
Today sees the publication of our annual review (PDF 4.6MB), which reflects the achievements of our service in 2017/2018.
Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust. We hope these themes spark conversations across the sector, as well as with each other.
We’ve also highlighted how, nearly 20 years after conversations began about setting up one ombudsman, we’ve been ensuring we’re ready for the future. It’s been a challenging year and our annual review reflects on the changes we’ve been through – while keeping fairness, and the people who are relying on our answers, at the heart of everything we do.
Latest news
Businesses must step up support for people in debt
19 September 2024
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
Financial Ombudsman Service outlines top tips to avoid common pension complaints
11 September 2024
The common pension pitfalls are being highlighted today to mark pensions awareness week and help consumers understand the help that’s available.