Today we published a public consultation about our proposed strategic plans and budget for the financial year 2019/20 (PDF 1.2MB), together with an update on numbers for the current financial year (2018/19).

The consultation closes on 31 January 2019.

We will publish our final plans and budget for 2019/20 before the end of the current financial year, after it has been approved by the Financial Conduct Authority.

Latest news

Ombudsman News 155

19 November 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 Insights

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