Today we published a public consultation about our proposed strategic plans and budget for the financial year 2019/20 (PDF 4.2MB), together with an update on numbers for the current financial year (2018/19).
The consultation closes on 31 January 2019.
We will publish our final plans and budget for 2019/20 before the end of the current financial year, after it has been approved by the Financial Conduct Authority.
25 May 2021
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.