Which? have published research estimating that 7 million people were unable to use their payment card due to IT problems in the past year.
Commenting on the research, Caroline Wayman, chief ombudsman and chief executive of the Financial Ombudsman Service said:
Last year the Financial Ombudsman Service saw a large increase in current account complaints and high profile IT banking failures were a large part of it. In some cases we found that banks hadn’t done enough to make up for the impact that IT failures can have on customers. If you aren’t happy with how your bank has dealt with your complaint, you can contact us and we’ll see if we can help.
27 November 2025
The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.
29 October 2025
Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.
18 September 2025
Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.
