Which? have published research estimating that 7 million people were unable to use their payment card due to IT problems in the past year.

Commenting on the research, Caroline Wayman, chief ombudsman and chief executive of the Financial Ombudsman Service said:

Last year the Financial Ombudsman Service saw a large increase in current account complaints and high profile IT banking failures were a large part of it. In some cases we found that banks hadn’t done enough to make up for the impact that IT failures can have on customers. If you aren’t happy with how your bank has dealt with your complaint, you can contact us and we’ll see if we can help.

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Ombudsman News 155

19 November 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 Insights

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