FCA confirms the increase to our award limits
1 April 2026
The Financial Conduct Authority has confirmed the increase to our award limits for the coming financial year.
Our comment on Which?'s IT problems research
Which? have published research estimating that 7 million people were unable to use their payment card due to IT problems in the past year.
Commenting on the research, Caroline Wayman, chief ombudsman and chief executive of the Financial Ombudsman Service said:
Last year the Financial Ombudsman Service saw a large increase in current account complaints and high profile IT banking failures were a large part of it. In some cases we found that banks hadn’t done enough to make up for the impact that IT failures can have on customers. If you aren’t happy with how your bank has dealt with your complaint, you can contact us and we’ll see if we can help.
Latest news
Financial Ombudsman Service sets out its plans for service delivery and reforms for the year ahead
31 March 2026
Today we have published our Plans and Budget for the 2026/27 financial year where we have set out our priorities for the next 12 months.
Hundreds of people falling victim to romance scams, the Financial Ombudsman Service warns
25 March 2026
Between January 2025 and March 2026, we received over 500 complaints about romance scams.