Financial Ombudsman Service sees lowest complaint levels in two years
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
Our comment on Which?'s IT problems research
Which? have published research estimating that 7 million people were unable to use their payment card due to IT problems in the past year.
Commenting on the research, Caroline Wayman, chief ombudsman and chief executive of the Financial Ombudsman Service said:
Last year the Financial Ombudsman Service saw a large increase in current account complaints and high profile IT banking failures were a large part of it. In some cases we found that banks hadn’t done enough to make up for the impact that IT failures can have on customers. If you aren’t happy with how your bank has dealt with your complaint, you can contact us and we’ll see if we can help.
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