We’ve published our complaints data about individual businesses
11 September 2019
Today we’ve published data showing how many complaints we received about individual businesses between January to June 2019.
We’ve heard that a number of people have recently received calls from scammers claiming to be from the Financial Ombudsman Service.
The Financial Ombudsman Service doesn't write to or phone people out of the blue to ask for personal information or to ask for money. We would only contact you if you've been in touch with us to register a complaint – and then we would only speak to you about that complaint. We're a free service so we will never ask you for money and we don't pay compensation to you directly.
If you have received a call from us that seems suspicious and you’d like to check if it’s genuine, please phone us directly on 0800 023 4567 and we’ll be happy to help.
For more information on reporting fraud and what to do if you’ve been a victim of a fraud or scam, take a look at Action Fraud’s website.
Latest news
We've published our latest quarterly data
21 August 2019
Today we've published data showing the number of complaints we received between April and June 2019.
Instant Cash Loans Limited
17 July 2019
We are aware that Instant Cash Loans (“ICL”) is proposing a scheme of arrangement with its creditors (which includes customers and former customers of The Money Shop, Payday Express, Payday UK and Ladder Loans) before it looks to close down the company.